La Casa Property Group

Andrea is a highly experienced property manager who attributes her success in the industry to the warmth and genuine care she brings to all her professional relationships, with landlords and tenants alike. She manages each property as if it were her own investment and works tirelessly to achieve great results for all her clients. Nothing is more rewarding to Andrea than helping good tenants to find the right properties. Getting this match correct is a crucial part of her job that ensures landlords can maximise their investment returns while minimising the risks through careful tenant selection. With her excellent interpersonal skills and experience in service-based roles, Andrea understands the importance of good communication and patience, combined with prompt responses and friendly service, in building long-term client relationships. Her strong background in business and finance ensures Andrea is well-versed in her landlords’ needs, including the importance of careful financial management to maximise their investment returns. The dynamic nature and constant variety of her role keep Andrea motivated and excited to get to work each day. Since joining the La Casa team in 2019, Andrea has received numerous client referrals and positive reviews for her service, illustrating the value she brings to the property management team. Friendly and approachable, she enjoys meeting new people and assisting them in finding the best solutions to match their needs. She has a high degree of empathy for tenants, understanding the challenges they often face in finding suitable properties. This is a process she experienced herself when moving to Canberra, and which she aims to make as smooth as possible for her own clients. Andrea’s day-to-day role sees her communicating with landlords and tenants, advertising and managing enquiries for properties being offered for lease, arranging maintenance, and completing bank reconciliations and end-of-month payments to landlords. You’ll also find her out on site conducting rental appraisals, open homes, and routine property inspections. Always willing to help, Andrea has an exceptional work ethic and doesn’t leave the office until the job is done. She can often be found working after hours, on the phone problem solving with tenants until 9 pm when required. Outside of work, Andrea enjoys brunches with friends, and weekends spent road tripping, hiking or relaxing on the beach. She also enjoys visiting various galleries and museums to immerse herself in history, where she can visualise travelling back in time through thousands of years of human progress.

Suzana brings a wealth of experience to her role as La Casa’s business relationship manager and senior property manager. As a multi-skilled senior team member, Suzana’s job title denotes only a small fraction of the work she really does behind the scenes to keep the company running smoothly. As well as leading the property management team, Suzana works closely with the principal on many key aspects of business and operational management. She oversaw the implementation of La Casa’s new client relationship management system, and has personally updated all the policies and procedures. She also played a key role in designing the company’s commission and referral program. Suzana’s accounting skills are regularly employed in the creation of working budgets and revenue forecasts that help to guide the company towards its financial goals. As a capable problem solver and an empathetic manager, Suzana enjoys helping both people and organisations to achieve the best possible results. She holds a Bachelor of Business majoring in accounting and management, and has previously founded her own international trading business and coordinated large community events. She has worked as an accountant in companies both large and small, and gained valuable customer service experience in various client-facing roles. Working on the financial reports for several key federal government agencies in a previous role has honed Suzana’s financial expertise and attention to detail. This, combined with her experience of running her own companies, gives Suzana a uniquely detailed insight into our clients’ needs, and the ways she can best help them to maximise their financial outcomes. Amongst her many professional talents, Suzana is a passionate designer at heart. In 2005, she received the ‘designer of the year’ award from the Canberra Institute of Technology in recognition of her creative talents. Her broad base of knowledge and experience is part of what makes Suzana such a valued and versatile team member. She is a natural leader who is always willing to step up to a challenge, and enjoys learning and developing new skills. A great communicator, her patience and empathy have been developed through years of working with young children as a private piano and language tutor. Suzana now has children of her own, and skilfully balances her work roles with family life. Being a mother, Suzana says, has helped to hone her time management skills. She is fluent in English, Mandarin and Cantonese, and often volunteers in her children’s school to read stories in Mandarin. During her free time, Suzana participates in a variety of sports and activities. Some days, you’ll find her horse riding, playing basketball, snowboarding or even skydiving. Other times, she enjoys quieter pursuits, like reading, watching movies, gardening, cooking, baking or learning a new language or skill.

As a dedicated Property Management Associate, my primary responsibility is to provide comprehensive support to property managers in efficiently and effectively managing both residential and commercial properties within the Real Estate industry. With a passion for exceptional customer service, I am committed to ensuring that properties are well-maintained and profitable for owners. By streamlining processes, solving problems, and prioritizing tenant and property owner satisfaction, I strive to create a positive experience for all parties involved. I differentiate myself through my strong organizational skills, meticulous attention to detail, and ability to multitask effectively. Clients can rely on me to take a proactive and reliable approach to property management, ensuring that their investments are maximized, tenants are satisfied, and operational burdens are alleviated. By delivering professional and efficient property management assistance, I enable clients to focus on other critical aspects of their business or personal life. Throughout my career, I have gained valuable professional experience in various areas of property management. This includes providing administrative support, coordinating tenant relations, managing property inspections and maintenance, handling lease agreements, and contributing to financial management processes. My expertise in organization, customer service, and attention to detail has consistently supported property managers in maintaining smooth operations, fostering positive tenant relationships, and implementing efficient property management practices. Moreover, I possess an Assistant Agent Certificate of Registration, underscoring my in-depth knowledge and understanding of the regulations and legal requirements within the property management realm. This certification ensures that I can effectively assist property managers with daily tasks while maintaining compliance and professionalism in all aspects of property management. My standout skills, competencies, and expertise encompass exceptional organizational abilities, meticulous attention to detail, effective communication, proficiency in property management software and tools, problem-solving capabilities, a strong work ethic, and an unwavering commitment to continuous learning. These qualities, combined with my leadership potential, adaptability, and dedication to tenant satisfaction, set me apart in the field. Beyond my professional pursuits, I engage in a diverse range of interests outside of work. Dancing, traveling, and immersing myself in different cultures allow me to express creativity, maintain an active lifestyle, and broaden my horizons. In summary, as a Property Management Assistant, I offer a unique blend of skills, experience, and dedication to delivering exceptional property management services. With my attention to detail, organizational prowess, and commitment to continuous improvement, I am well-equipped to navigate the demands of the Real Estate industry and exceed the expectations of clients and stakeholders alike.

Driven by efficiency and genuine care, I bring precision, professionalism, and passion to every aspect of property management. As a Property Management Associate, my mission is to provide seamless support to property managers, ensuring every property — residential or commercial — is managed with structure, integrity, and outstanding service. I am deeply committed to delivering exceptional customer experiences, maintaining properties to the highest standard, and safeguarding profitability for owners. Whether it’s streamlining operations, resolving challenges, or building strong tenant relationships, I focus on creating a smooth, positive experience for everyone involved. What sets me apart is my meticulous attention to detail, strong organizational ability, and proactive approach. I take pride in anticipating needs, solving problems before they arise, and keeping both owners and tenants informed and supported. My aim is to lighten the operational load for property managers and empower clients to enjoy peace of mind knowing their investments are in capable hands. I consistently bring order, clarity, and efficiency to complex workflows, helping property managers deliver reliable, professional service every time. Holding an Assistant Agent Certificate of Registration, I understand the regulatory and legal frameworks that underpin effective property management. This qualification reinforces my commitment to compliance, ethics, and excellence in every task I undertake. In essence, I am passionate about delivering property management with precision and heart. With a blend of practical expertise, proactive support, and customer-first focus, I strive to elevate every property I help manage — turning challenges into opportunities and daily operations into lasting success.