Reliable people to work with, very prompt responders, had great market analysis and experience

LJ Hooker Belconnen

star   4.9   (412 reviews)

I am writing this review strictly to commend my property manager, Frankie Droulias, for her outstanding professionalism and personal dedication. This feedback is SOLELY on Frankie as an individual and professional. After maintaining a 10-year relationship with this agency, I was compelled to leaving due to the appalling, ignorant, and dismissive behavior of former/departed staff who filled in after my most wonderful and amazingly reliable original manager of many years went on maternity leave. I was constantly met with excuses of being "too busy" or "understaffed," which resulted in ongoing issues and left me feeling completely undervalued as a long-term client. Please note that those hopeless staff are gone. When Frankie took over, this miracle worker angel completely turned things around. Even though she is just as busy as anyone else, she never uses it as an excuse. She is all about getting things done to a high standard and focuses entirely on quality. Crucially, Frankie treats clients with absolute fairness and respect; she will never put a client in a corner in a discriminative way. She is highly skilled, deeply serious about her work, and echoes the high standards of the wonderful property manager I had years ago. What sets Frankie apart is her genuine care: she takes full responsibility, provides reassurance, and consistently follows through on her word. Frankie is exactly what this industry really needs, and I applaud her. Thank you so much, Frankie. You are an absolute star, a strong rock for us landlords, a kind wing for tenants and a huge credit to your profession! How about an impressive extra bonus for her awesomeness or perhaps let her own some of the company? You won't regret it!

LJ Hooker Belconnen

star   4.9   (412 reviews)

All my dealings with Lj are always ones that leave me happy. They are amazing communicators, timely, professional, very knowledgeable, friendly & empathetic. I could not recommend the Belconnen team enough - Taylor the Property Manager and Jeanette & Effie from the leasing team are all amazing people.

LJ Hooker Belconnen

star   4.9   (412 reviews)

Frankie from Property Management is great. She goes the extra mile.

LJ Hooker Belconnen

star   4.9   (412 reviews)

We are impressed by Taylor Brown & property management team at LJ Hooker Belconnen. They are proactive, knowledgeable, and a fantastic communicator. They found a fantastic, reliable tenant quickly and handled all the routine maintenance seamlessly. They always keep me updated and handle any issues with complete professionalism. Their financial reporting is prompt and transparent. Excellent customer service and complete peace of mind. Highly recommend!

LJ Hooker Belconnen

star   4.9   (412 reviews)

Frequent mistakes and very little remorse or consideration. Had to chase them for the delivery of my letter box key, was put through a song and dance when my lease did not initially include provisions we had discussed. Subsequently called up about my spare key not being included in my handover - was told I was “being done a favour” and constantly interrupted when I expressed that it wouldn’t be conducive when a time was suggested that would require me to be awake after working a full night shift. They’re good enough to try and get you through the door to collect their commission, but once that’s done every interaction comes with an air of entitlement, belittlement, labor and total lack of care.

LJ Hooker Belconnen

star   4.9   (412 reviews)

From the very beginning, the experience was excellent. I had previously worked with the viewing agent through LJ Hooker, so she already understood what I was looking for. She was always polite, friendly and kind, which made the inspection process smooth and comfortable. The housing manager who completed my tenancy sign-up was equally impressive. She was friendly, knowledgeable, professional and kind, and took the time to explain everything clearly and answer my questions. The customer service was outstanding from the initial property viewing right through to signing the tenancy agreement. The whole process was efficient, well organised and made me feel valued as a tenant. I would happily recommend the team to anyone looking for a positive and professional rental experience.

LJ Hooker Belconnen

star   4.9   (412 reviews)

Taylor has been communicative and supportive in every step of our move into our new rental. She has gone above and beyond to respond to inquiries, even sending through an email after business hours. We're very happy with the house and Taylor!

LJ Hooker Belconnen

star   4.9   (412 reviews)

The 2 agents at the open were friendly and helpful. After applying my experience was also excellent- Taylor is obviously brilliant at her job - the process was quick and easy and I feel assured that everything is very well organised.

LJ Hooker Belconnen

star   4.9   (412 reviews)

Taylor has been a pleasure to work with over a number years. She is always very responsive and provides practical, well considered and knowledgeable advice.

LJ Hooker Belconnen

star   4.9   (412 reviews)

The professionalism, service, knowledge and communication of the Property Management Team at LJ Hooker Belconnen is outstanding! In particular, Jess Dawes has really impressed as an energetic, perceptive and professional Property Manager, who provides excellent advice!

LJ Hooker Belconnen

star   4.9   (412 reviews)

I appreciated their quick turnaround and ability to progress my rental through their stages to find an appropriate tenant.

LJ Hooker Belconnen

star   4.9   (412 reviews)