LJ Hooker Belconnen

Reliable people to work with, very prompt responders, had great market analysis and experience

LJ Hooker Belconnen

star   4.9   (413 reviews)

I am writing this review strictly to commend my property manager, Frankie Droulias, for her outstanding professionalism and personal dedication. This feedback is SOLELY on Frankie as an individual and professional. After maintaining a 10-year relationship with this agency, I was compelled to leaving due to the appalling, ignorant, and dismissive behavior of former/departed staff who filled in after my most wonderful and amazingly reliable original manager of many years went on maternity leave. I was constantly met with excuses of being "too busy" or "understaffed," which resulted in ongoing issues and left me feeling completely undervalued as a long-term client. Please note that those hopeless staff are gone. When Frankie took over, this miracle worker angel completely turned things around. Even though she is just as busy as anyone else, she never uses it as an excuse. She is all about getting things done to a high standard and focuses entirely on quality. Crucially, Frankie treats clients with absolute fairness and respect; she will never put a client in a corner in a discriminative way. She is highly skilled, deeply serious about her work, and echoes the high standards of the wonderful property manager I had years ago. What sets Frankie apart is her genuine care: she takes full responsibility, provides reassurance, and consistently follows through on her word. Frankie is exactly what this industry really needs, and I applaud her. Thank you so much, Frankie. You are an absolute star, a strong rock for us landlords, a kind wing for tenants and a huge credit to your profession! How about an impressive extra bonus for her awesomeness or perhaps let her own some of the company? You won't regret it!

LJ Hooker Belconnen

star   4.9   (413 reviews)

All my dealings with Lj are always ones that leave me happy. They are amazing communicators, timely, professional, very knowledgeable, friendly & empathetic. I could not recommend the Belconnen team enough - Taylor the Property Manager and Jeanette & Effie from the leasing team are all amazing people.

LJ Hooker Belconnen

star   4.9   (413 reviews)

Frankie from Property Management is great. She goes the extra mile.

LJ Hooker Belconnen

star   4.9   (413 reviews)

We are impressed by Taylor Brown & property management team at LJ Hooker Belconnen. They are proactive, knowledgeable, and a fantastic communicator. They found a fantastic, reliable tenant quickly and handled all the routine maintenance seamlessly. They always keep me updated and handle any issues with complete professionalism. Their financial reporting is prompt and transparent. Excellent customer service and complete peace of mind. Highly recommend!

LJ Hooker Belconnen

star   4.9   (413 reviews)

Frequent mistakes and very little remorse or consideration. Had to chase them for the delivery of my letter box key, was put through a song and dance when my lease did not initially include provisions we had discussed. Subsequently called up about my spare key not being included in my handover - was told I was “being done a favour” and constantly interrupted when I expressed that it wouldn’t be conducive when a time was suggested that would require me to be awake after working a full night shift. They’re good enough to try and get you through the door to collect their commission, but once that’s done every interaction comes with an air of entitlement, belittlement, labor and total lack of care.

LJ Hooker Belconnen

star   4.9   (413 reviews)