I never saw Betty through the whole buying and settling period. The house had a really big leak in the garage and Betty and her assistant June never made any effort to negotiate on the buyer behalf before settlement. So much small problems we found after moving in and all I wanted was them showing some care, not asking to sort any of my problems but all they cared about after settlement was asking if we can sell our previous property with them.

Betty Ockerlander

star   4.8   (493 reviews)

Very poor and disappointing experience as a buyer. Betty has been telling untruthful information and full of lies when dealing with the buyers. She stands in no shoes from the buyers. Can you believe the property was forced to settle with knee high grass in the front and back yard, pool was in terrible condition, building material rubbish promised to be removed and it never happens! Photos have been taken as evidence and more actions will be processed.

Betty Ockerlander

star   4.8   (493 reviews)

My dad passed away summer 2022, the house was too big for my mum to manage so we decided to sell the house that my parents had owned for over 25 years. Betty helped us through the selling process, taking great care to explain everything, showing real compassion to our grieving family and dealing with a very difficult buyer. Betty and her team worked to get the best outcome possible. Betty supported us throughout the process to completion, ensuring that what was agreed by both parties were met, despite threats of bad reviews from the buyer. I would highly recommend her and her team.

Betty Ockerlander

star   4.8   (493 reviews)

Big agency and agent can bully customers' like this, they need to be publicized, and be punished by fair trading. Betty and her assistant Cassie Lu abused us through the whole purchase experience, promised in black and white to agree only to get us to sign the contract, at settlement the house is a dump, grass high, pool stink, bugs/webs everywhere, rubbish onsite, asbestos lying around, most shocking, unethical agent!

Betty Ockerlander

star   4.8   (493 reviews)

Jodie is a professional and trustworthy agent that you can trust. We finally bought our dream house with her help after a long time of looking at houses. We were very relieved to have her there.

Jodie Wright

star   4.9   (18 reviews)

We had a great experience with Steven in our recent home buying journey. We found Steven very responsive and helpful in answering all our questions, arranging a number of private inspections and helping to finalise the sale process. He had a very personable, honest and forthcoming communication style, which is very much appreciated from a buyer’s perspective. Thank you for all your help Steven!

Steven Xie

star   5   (49 reviews)

Wayne, Teena and Steven are a pleasure to work with. Our recent purchase experience with them has been fantastic, with great communication and support throughout the entire process. Teena and Wayne went above and beyond at every step of the buying journey - not just with private inspections, questions and the usual logistics associated with a purchase, but even in helping us make our new home truly ours. They supported us in negotiating changes and inclusions to our new home, early occupation to avoid a double move, and getting quotes and access for further works; even so far as inviting us to their own home so we could visualise some of the designs we were considering! This is the kind of thing that sets them apart from other agents and we will not hesitate to recommend them to others for selling or buying needs. Thank you team Vaughan for helping us start the next chapter of our lives!

Teena Vaughan

star   5   (373 reviews)

Wayne, Teena and Steven are a pleasure to work with. Our recent purchase experience with them has been fantastic, with great communication and support throughout the entire process. Teena and Wayne went above and beyond at every step of the buying journey - not just with private inspections, questions and the usual logistics associated with a purchase, but even in helping us make our new home truly ours. They supported us in negotiating changes and inclusions to our new home, early occupation to avoid a double move, and getting quotes and access for further works; even so far as inviting us to their own home so we could visualise some of the designs we were considering! This is the kind of thing that sets them apart from other agents and we will not hesitate to recommend them to others for selling or buying needs. Thank you team Vaughan for helping us start the next chapter of our lives!

Teena Vaughan

star   5   (373 reviews)

You could not have asked for more help than David offered to us on this a very big move Very obliging and friendly agent and would recommend him to anyone Many thanks once again

David Middleton

star   4.9   (140 reviews)

Having had our property listed with another agent prior. We have secured the sale of our property at auction in North Ryde with Wayne and Teena, and their team. They are always so very professional. We have been most pleased with Wayne and Teena attending all open homes. It is important to have the surgeons operate, and not the nurses! They work tirelessly with the buyers, keeping you informed throughout, so you know where each buyer is positioned. We received detailed written reports on who had visited the property and followed up on conversations. It is their buyer work that sets them apart. I would highly recommend selling with Team Vaughan.

Teena Vaughan

star   5   (373 reviews)

Betty's knowledge and experience in the market in Epping was the reason for choosing her as agent. Her approach was very professional and she made the whole process much smoother than anticipated. The hard work of Betty and her team resulted in a very pleasing sale.

Betty Ockerlander

star   4.8   (493 reviews)

It’s now become obvious there is a lot more involved behind the scenes in order to make a sale. Having not sold with another agent earlier in the year, Wayne, Steven and their team were able to secure a very satisfactory price for me. The team took care of my house as if it was their own. Steven especially took great care in making sure the house was always looking its best before an open. He mowed the lawn on two occasions. I wish I had many houses to sell. I highly recommend selling with Wayne and Steven if selling in Carlingford.

Teena Vaughan

star   5   (373 reviews)