We purchased a house with a 90 day settlement hoping we would be able to sell our apartment in time and settle both property in the same week. Ian assured us it wouldn’t be a problem, but turns out it was. Now, I’m sure the market at the time, late 2020, wasn’t the best for apartments close to the city. But having an average of 3 parties coming through per open house was disappointing. With water views, the apartment was unique enough to attract the right people. The first couple of weeks we got a weekly marketing report, and those were also under expectations I was told. Those reports became more sporadic as we went on. The main thing I was disappointed about was the cancellation of the auction. To be fair, we wouldn’t have had enough interest to go to auction, but instead of having that discussion, the auction was just cancelled. Overall it mostly felt like we weren’t a priority. The viewings required two people to attend (one for the main door to let people in and one in the apartment), but the second person often was late. On one occasion our neighbour pointed prospective buyers in the right direction because nobody was waiting outside. In the end we sold for the absolute minimum I was willing to consider and settlement happened 2 month later than we hoped originally.

Ian Qiu

star   4.9   (397 reviews)

Ian is a very personable agent who successfully attempts to balance the needs of the vendor and purchaser. As purchasers we found he was more than willing to address any concerns we had and went out of his way to ensure minor works, such as leaking taps and blown globes were fixed. He followed up on settlement delays by the vendor's solicitor, which were not able to be resolved by our solicitors. We appreciate that these delays meant that he had to return to the office, after work hours, to give us the keys to the apartment. He did this with good humour despite the inconvenience to himself and his family. Thanks to both Ian and Natasha for your professionalism and prompt communications.

Ian Qiu

star   4.9   (397 reviews)

Ian had an in depth knowledge of sales in the area and we really appreciated his overall honesty and transparency throughout the process. He kept us up to date throughout and was always open about what our options were and what his professional recommendation at each step. We really appreciated his negotiation style and we were confident in his ability to get us the best offer out of the buyers. Would highly recommend Ian.

Ian Qiu

star   4.9   (397 reviews)

Ian is a genuine, open, honest and transparent professional who is very knowledgeable about the Pyrmont market. He facilitated various property inspections and helped guid us towards an understanding of true market value of Pyrmont property - especially during the COVID pandemic. We are very happy with our purchase and glad Ian convinced us to consider the property (despite our initial hesitations). It is a rarity to find agents who are on top of property transactions / negotiations and manage processes genuinely. Ian assisted us negotiate a fair deal mid-COVID and we would recommend him to both buyers and sellers alike.

Ian Qiu

star   4.9   (397 reviews)

As title suggested, Ian's dedication, his professionalism in ensuring we are kept well informed every step of the way, and his sound advice are the main reasons why we were able to purchase our property even though we cannot be physically there to oversee the transaction.

Ian Qiu

star   4.9   (397 reviews)

Ian recently sold our apartment in Pyrmont. He knows the market intimately and had multiple buyers on tap within 2 weeks and it was sold under 3 weeks at a price above expectation and with no need of the auction. Excellent communication the whole way.

Ian Qiu

star   4.9   (397 reviews)

Being able to trust James' market knowledge of our area, his extensive connections and his ethical approach to his clients took an enormous amount of stress off us at a time fraught with personal issues and the magnitude of moving our home and our 2 offices interstate. In the end, it was our choice not to stay in the market and were able to have the enormous benefit of an amazingly quick settlement because of James' acumen and support. We are happy with the price James achieved for us and congratulate him on his skills in navigating our sale with such a successful outcome. Thankyou, James!

James Crow

star   4.9   (231 reviews)

Ian not only knows the market, but he also ensures he knows the client and their expectations - both in terms of sale realisation and service. Our previous dealings with Ian also proved his extremely high level of integrity. Some times things go wrong and Ian had in our case no hesitation to assist in rectifying the situation, either though he was not the cause.

Ian Qiu

star   4.9   (397 reviews)

Ian drove an amazing campaign. His communication was outstanding keeping us very involved in the final stages of the sale. We have nothing but praise for ian as he went over and above expectations to deliver a great result.

Ian Qiu

star   4.9   (397 reviews)

Ian is the consummate professional. The sale of our apartment could not be placed in better hands.We are grateful for Ian's attention to our needs, his knowledge and experience of the market and advice re timing / price range related to our sale. He is excellent with his communication with regular updates. He followed up on each request as promised. We can see that he was doing his best on our behalf. As a result, we are very happy with the outcome. We will be most happy to work with Ian again.

Ian Qiu

star   4.9   (397 reviews)

James was a very friendly and trustworthy agent.

James Crow

star   4.9   (231 reviews)

I bought and ( many years later) sold my property through James’ team. I’ve enjoyed dealing with him and found him knowledgeable, good communications and very straightforward. I’d happily use James again and to recommend him to anyone.

James Crow

star   4.9   (231 reviews)