Noel Jones Whitehorse

Meet the team

Get to know the property manager at Noel Jones Whitehorse.

Ivy Mao

Head of Property Management

ivymao@noeljones.com.au

About Ivy

“There are no problems, only solutions.” Living by this motto throughout her career, Ivy Mao has garnered a reputation for professional excellence across a broad range of industries in an equally broad range of countries. Originally from Changchun, China, Ivy studied Business Management in Singapore before embarking on a career as a cruise ship trade executive working in Hong Kong, Canada and the United States. As well as being a CEO’s assistant in Shanghai and running her own restaurant in Australia, Ivy’s road to real estate has been colourful, creative and adventurous. Now with a wealth of experience in all-things property management, Ivy Mao is an integral part of Noel Jones’s dynamic Mitcham rental department. Multi-lingual, impressively organised and always radiating a positive attitude, Ivy has an impressive skill-set that is appreciated by her landlords and tenants alike.

About us

NOEL JONES WHITEHORSE BOLD. INNOVATIVE. BOUTIQUE. LOCAL. AWARD WINNING. Noel Jones Whitehorse assists people to achieve their goals and aspirations through the vehicle of property sales, property management and buyer advocacy. Focused on the Eastern Suburbs of Melbourne our offices sit within the City of Whitehorse. Lead by Directors Mike Muncey & Brett Freeman, PM Department Head Ivy Mao, Operations Manager Mary Psathas & Office | Marketing Manager Kathy Psathas. Our core business principles are: Bold – Think outside the square, go the extra mile, do what is necessary ensuring we create market leading outcomes for our clients, being strong enough to provide the correct advice even if its a message that may be hard to deliver. Innovative – Always looking for new ideas, technology, opportunities to be ahead of the game, making our roles more productive, implementing ideas, providing better service and results for our customers. Boutique – We are a relationship focused business, customising strategies and advice to our clients needs with a human point of contact not automated Local – Give back to the community that provides us so much, involved with and participate with sporting clubs, schools, charities, local businesses, support the local trades, keeping money back into the local economy. Award Winning – Submit our body of work, stories, successes to be assessed and critiqued by our peers not for the purpose of winning awards but to provide gratitude and satisfaction in our accomplishments, providing a sounding board for critical review Culture – Our culture is Family Orientated, allowing flexibility for people with families and diverse backgrounds. High Performance Culture, we expect to be successful, akin to professional sport we provide a safe space to provide critical feedback in a positive way, allowing space for innovation. Our clients judge us on the outcome of the work we do for them and how we worked with them along the journey. Generous with rewarding success, celebrate the small things people do, rewards and recognition are not all about money its about recognising and valuing people for their work. Leadership – Be clear in setting the vision, consistent in your approach, being calm to dealing with adversity and problems that arise, mindset of coaching, development, generous with time and rewarding the success of the team, providing a safe environment to provide critical improvement feedback.

Tenant review

over 6 years ago

Customer friendly agency

Lovely staff who have been very quick and efficient in helping sort out a few small issues in my recent move.

Noel Jones Whitehorse

4.9

(172 reviews)

Tenant review

over 6 years ago

Quick / Easy / Helpful

I moved into my first place and Sarah (the agent) has been very helpful with the few things i've needed a hand with. She was quick with replies and getting back to me and made moving very easy and clear. She is good at her job and it shows. After dealing with a few, the good ones are quite obvious and Sarah is one of them :)

Noel Jones Whitehorse

4.9

(172 reviews)

Tenant review

over 6 years ago

Well organised

Approachable and organised

Noel Jones Whitehorse

4.9

(172 reviews)

Tenant review

over 6 years ago

Great Agency

Sarah made the process of moving into our new rental so easy, and helped coordinate making sure the house was in pristine condition before we arrived. She was been extremely responsive with all communications, even going as far as contacting us after hours to let us know we had been approved. This was greatly appreciated. We look forward to the rest of our tenancy knowing Sarah is our agent.

Noel Jones Whitehorse

4.9

(172 reviews)