We are recently started dealing with Orana Property management. From the first contact we have found them to have excellent communications an professionalism. The whole process has been easy and stress free .
Orana Property Management
It’s different experiences than my earlier house. Such professional people , to help you out.
Orana Property Management
We’ve had a great experience with Orana Property Management. They’ve been professional, kind, and patient throughout the entire process. Their communication has been outstanding—always clear, prompt, and helpful. We truly appreciate their support and wouldn’t hesitate to recommend them.
Orana Property Management
We rented a "furnished" apartment for $1500.00 per week. We expected the apartment to be clean and in good condition. It is neither of those things. Furnished? 1 bedroom has furniture - the other 2 are empty. There is 1 pot, no drinking glasses, 2 tea mugs, 2 coffee mugs, a few chipped plates and bowls. A few knives and forks that are not clean. Very few cooking utensils. In fact - impossible to cook anything much with what was provided. Many maintenance problems. Many scratches and dents in almost everything. The so called "professional clean" could be done better by my 8 year old nephew. Sticky oily parts in the kitchen cupboards. Skid marks in the main toilet, an "oily film" on all surfaces. As if the same dirty rag was used to clean it all. The lounge suite has dog hair all over - and other dirty spots - including some suspect and undesirable (of origin) spots. The carpets don't look clean at all. We have contracted a professional carpet and upholstery cleaner to come in and clean up properly. The dining table has many scratches and some rickety chairs. Not nearly enough cleaning equipment in the apartment so we have had to bring in our own. No towel rails for hand towels in the master bathroom. No even a single soap dish in either shower. Nothing to put your personal cleaning items in the shower. The list goes on and on. I have many pictures and videos if anyone is interested. We have been cleaning for 2 days and have spent a lot of money getting the place to some type of livable standard. We are not there yet unfortunately. When we pointed out the dirty lounge suite - we were told that it had been cleaned and won't be cleaned again. WELL - the cleaning company should be fired and the agency should think about it's reputation. To flatly ignore your tenants requests for basic cleaning and maintenance? At $1500.00 a week for a small 3 bedroom apartment? A poor show in my opinion. This is like 1 of those rentals you see on TV.
Orana Property Management
I was referred to Alison from my Realtor. Fast and efficient, professional, found a tenant for my new investment property within a week. Signed lease agreement following week.
Orana Property Management
I write this with enthusiasm and the hope that other landlords may experience your outstanding service and professionalism. I enjoyed your responsiveness (emails are answered within 24 hours, sometimes instantaneously). Getting the tenant a few days after the property was handed over to me was a real bonus. My wife wondered if you had a pipeline of prospective tenants waiting! Great thanks to Alison—FABULOUS SERVICE ALI. Very much appreciated!
Orana Property Management
Very professional, responded in timely manners and were very easily to communicate with.
Orana Property Management
Very good knowledge and accomodating owner needs and market requirements
Orana Property Management
I've been dealing with Orana Property as a prospective tenant while searching for an apartment to rent, and their service has been fantastic. From the start, they've been incredibly responsive, professional, and genuinely committed to helping me find the right place. The team is proactive, quick to follow up, and always available to answer any questions. It's been a smooth and stress-free process thanks to their outstanding customer service, and I'm looking forward to continuing to deal with them.
Orana Property Management
Started shakekey as lady (property manager) quit the day we were told we had propertyand we were left in the dark until Cara rang to see if all was going well .Cara then got straight onto the problem and bought Emma to us . I can highly recommend Cara Edwards Leasing Agent Very Professional cheerfuland very knowledgeable.Cara helped my wife and I through a stressful time with lease .Emma Burton is our property Manager What a Gem communicates Helpful happy disposition .These 2 ladies kept us in the loop at all times .
Orana Property Management
Thank you for making the process so simple and stream line. Quick to response, easy to follow instructions and polite and professional. Renting a property through Orana Property group has been a very good experience
Orana Property Management
We think Courtney Coughlan is excellent agent. She is so patient that answer all the question we asked and show us the apartment, parking space and storage room. Besides, she handles the application fast and efficient that we can move in to the apartment as soon as possible.. We really appreciate her hard work.
Orana Property Management
