From the friendly welcome at the inspection, quick communication and response to being very helpful with any questions we have had, the team at Orana property has been the best I have dealt with so far since being in Australia!
Orana Property Management
Moving is stressful so to just be able to move in with no hassle, no fuss, just keys and in we go. Property was clean and well presented. Was just happy to have something not cause stress in the moving process
Orana Property Management
Very easy to deal with them, their market knowledge, communication and professionalism proved to be excellent, I cannot complain and looking forward continuing to work with their team.
Orana Property Management
My experience as a new tenant has been made so much easier and smoothly to my point of moving inn the commutations were prompt and professionally explained even to a week later a personal call to see if my fist weeekin my new home was all well I nice thoughtful touch I would say so thanks team
Orana Property Management
Overall we have had a very pleasant experience, everything was done quickly and efficiently which i can appreciate greatly. The realtor we personally spoke with was amazing and seemed very caring and supportive.
Orana Property Management
I’ve had an excellent experience with Emma Burton. From day one, they’ve been professional, responsive, and easy to work with. They communicate clearly, follow through on commitments, and take a proactive approach to maintenance and tenant needs. Whenever issues have come up, they’ve been quick to address them with care and efficiency. It’s clear they value both the property and the people who live there. Their dedication and organization have made a big difference in keeping everything running smoothly. I highly recommend her to any property owner or tenant seeking dependable and thoughtful property management.
Orana Property Management
They were good at communicating and efficient in answering my emails.
Orana Property Management
I purchased an investment property and asked the Agent for their recommendation for a Property Management Company. The instant recommendation was Ali at Orana Property! Ali met with me on site during final inspection and was very professional in her approach. Ali knew the market and her recommended weekly rental value was higher than I had in mind. The property was leased within a couple of weeks after some opens and the support from Ali's team has been seamless. I look forward to working with Ali and the Orana Team moving forward.
Orana Property Management
We are recently started dealing with Orana Property management. From the first contact we have found them to have excellent communications an professionalism. The whole process has been easy and stress free .
Orana Property Management
It’s different experiences than my earlier house. Such professional people , to help you out.
Orana Property Management
We’ve had a great experience with Orana Property Management. They’ve been professional, kind, and patient throughout the entire process. Their communication has been outstanding—always clear, prompt, and helpful. We truly appreciate their support and wouldn’t hesitate to recommend them.
Orana Property Management
We rented a "furnished" apartment for $1500.00 per week. We expected the apartment to be clean and in good condition. It is neither of those things. Furnished? 1 bedroom has furniture - the other 2 are empty. There is 1 pot, no drinking glasses, 2 tea mugs, 2 coffee mugs, a few chipped plates and bowls. A few knives and forks that are not clean. Very few cooking utensils. In fact - impossible to cook anything much with what was provided. Many maintenance problems. Many scratches and dents in almost everything. The so called "professional clean" could be done better by my 8 year old nephew. Sticky oily parts in the kitchen cupboards. Skid marks in the main toilet, an "oily film" on all surfaces. As if the same dirty rag was used to clean it all. The lounge suite has dog hair all over - and other dirty spots - including some suspect and undesirable (of origin) spots. The carpets don't look clean at all. We have contracted a professional carpet and upholstery cleaner to come in and clean up properly. The dining table has many scratches and some rickety chairs. Not nearly enough cleaning equipment in the apartment so we have had to bring in our own. No towel rails for hand towels in the master bathroom. No even a single soap dish in either shower. Nothing to put your personal cleaning items in the shower. The list goes on and on. I have many pictures and videos if anyone is interested. We have been cleaning for 2 days and have spent a lot of money getting the place to some type of livable standard. We are not there yet unfortunately. When we pointed out the dirty lounge suite - we were told that it had been cleaned and won't be cleaned again. WELL - the cleaning company should be fired and the agency should think about it's reputation. To flatly ignore your tenants requests for basic cleaning and maintenance? At $1500.00 a week for a small 3 bedroom apartment? A poor show in my opinion. This is like 1 of those rentals you see on TV.
Orana Property Management
