Our profile

Our reviews

  5  
166 reviewsacross 35 different locations, showing 12.
Our qualities as told by our client reviews: proactive, reliable, friendly, well-prepared, local expert, responsive, clear communication.
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Landlord review
Exceptional!
almost 7 years ago
Exceptional!

Shelley and her team went out of their way to ensure my investment property was leased as quickly as possible. Shelley is highly efficient, enthusiastic and a great communicator. Having moved over from another property management agency who were the exact opposite of this, the difference was remarkable. I highly recommend One Agency.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Fantastic agency
almost 7 years ago
Fantastic agency

We were so happy with Shelley Bay as our agent. Shelley was extremely helpful in assisting with our moving in and moving out days. We couldn’t recommend Shelley more highly- a breath of fresh air from other agencies We have used. Thanks again

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Amazing agency
almost 7 years ago
Amazing agency

Craig and Shelley have been amazing with the support of finding and helping us set up our new home! Thank you for all your great work!! Would highly recommend.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Outstanding Agents!
almost 7 years ago
Outstanding Agents!

Shelly & Craig were absolutely MAGIC! I can’t explain the lengths they went to so they could negotiate our rental property. We are absolutely loving our home and have a wonderful genuine relationship with our agents.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Landlord review
Great agency
almost 7 years ago
Great agency

I highly recommend Shelley, very professional, efficient and knowledgeable.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Great Agency!
almost 7 years ago
Great Agency!

Right from the start, meeting Shelley at the inspection, she was so friendly and welcoming. We really felt like she cared about us as people, and that goes a long way these days and made a huge difference in our experience. Everything about this agency is far above any other we've dealt with before. They are well-organized, efficient, and personable. I would highly recommend One Agency- Shelley Bays!

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Exceptional
about 7 years ago
Exceptional

We found Shelley to be professional, willing to listen and extremely helpful in our search for a rental in the Eastern Suburbs. Her commitment to us as tenants and our landlord are impeccable.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Great service at all times
about 7 years ago
Great service at all times

Great work looking after our family. Keep up the good work. Thanks

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Excellent Agency
about 7 years ago
Excellent Agency

Shelley and Craig are both super friendly and great to deal with. Any issues we have had come up with the property, they have gotten on to straight away and have sought to get a resolution as soon as possible, while keeping us updated along the way. I would definitely recommend them 🙂

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
best agent i have /had
about 7 years ago
best agent i have /had

awesome service from shelly;

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Very proactive
about 7 years ago
Very proactive

Always available and knowledgeable, great follow up

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
Tenant review
Shelley is Amazing!
about 7 years ago
Shelley is Amazing!

Shelley goes above and beyond. Nothing is too much trouble for. She always responds promptly and does her best to get things resolved quickly. Good up the great work.

Plan A Property Group

Plan A Property Group

  5   (76 reviews)
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