Whilst I was delighted that my property was under offer after the first home open , there was poor customer service that followed. A building inspection report was not passed onto me for 9 days , leaving only 4 working days for me to address any issues . This created undue stress and anxiety for me, as tradies are incredibly difficult to attain. When the report was sent to me , it was accompanied by an unprofessional attempt at an apology. Yes a quick sale is important but so is being supported right throughout the period leading up to settlement.

Denise Wellstead


