Unfortunately, our experience with QRealty regarding maintenance and repairs has been very disappointing. One of the repair request took at least a month to receive a response. Another issue was followed up three months later, where we were called and emailed to arrange a visit; however, the handyman did not show up as agreed. During a subsequent quarterly inspection, the agent identified several repair issues, including the air-conditioning problem that we had already reported three months earlier. Despite this, there was no sense of urgency during the discussion. The agent mentioned that they only have two plumbers, one of whom is very busy and the other may call later, but no timeframe or commitment was provided. Throughout summer, to feel even slightly cool in the living area, we had to sit directly near the air conditioner, which is not reasonable and significantly affected our comfort and living conditions. We sincerely hope that next summer we will be living in a different home with better maintenance support, as this experience has been frustrating and disappointing. Recommendation: QRealty should introduce and adhere to a clear Service Level Agreement (SLA) for responding to and resolving tenant queries and maintenance requests. Establishing defined response and resolution timeframes would greatly improve communication, accountability, and overall tenant satisfaction, and would likely result in better tenant feedback and reviews
Q Realty
