Five star service. James was responsive, knowledgeable, and consistently went above and beyond throughout the entire process. Communication was clear, updates were timely, and every detail was handled with care. Highly recommended.
Raine & Horne City Living | Pyrmont
james was easy to deal with and very efficient
Raine & Horne City Living | Pyrmont
Good market experience, great service
Raine & Horne City Living | Pyrmont
I had a really great experience working with James to lease my property. From start to finish, he was professional, responsive and made the whole process very easy. James kept me updated throughout, was always quick to respond to any questions and took the time to make sure everything was handled properly. I really appreciated his communication and attention to detail. I’m very happy with the service I received and would definitely recommend James to anyone looking for a reliable and professional agent. Thanks again James!
Raine & Horne City Living | Pyrmont
We had a great experience working with James Astor at Raine & Horne Pyrmont. He was professional and transparent throughout the entire process, kept us well informed, and was genuinely helpful whenever we had questions or concerns. He made what can often be a stressful process feel straightforward, and he was an absolute pleasure to deal with from start to finish. Highly recommend James to anyone looking for an agent who takes the time to do things properly.
Raine & Horne City Living | Pyrmont
We received useful updates following each inspection, and requests to enhance or adjust the advertising were acted on promptly. In the weeks leading up to leasing, we also worked closely with the property manager while the unit was being repainted, recarpeted and prepared for the new tenancy. This generally went well, and we particularly appreciated the support provided to our daughter, who was assisting us locally with overseeing the works. One aspect of the maintenance process could, however, be improved. Where a landlord chooses to take an active role in maintenance and upgrading their property, it should be clearly recognised by the property manager and contractors that the landlord (or their representative) has an important role in reviewing the work and determining whether the finished standard is acceptable. At times, we felt that decisions about quality and completion were being driven primarily others. Comments suggesting that a contractor was not accustomed to having their work inspected also gave our daughter the impression that her oversight was unnecessary. We did not raise this at the time, but we believe it is worthwhile feedback. The contractor is responsible for delivering quality work, but ultimately it is the property owner who should be satisfied that the agreed standard has been achieved. The leasing process itself was handled very well. One further improvement would be the provision of a standardised comparative report for shortlisted applicants, bringing together factors such as affordability, rental history, previous tenancy feedback and other relevant information. With software now available to assist with this type of assessment, it would appear to be a relatively straightforward addition and would make it much easier for landlords to make an informed and consistent selection. Overall, the team provided a responsive and well-coordinated service.
Raine & Horne City Living | Pyrmont
From the viewing, to liaising with the previous tenant - James has been fully attentive to our experience of trying to lease the property. We have been searching for 4 months and were over the moon with our experience this weekend - from the viewing, to the application process.
Raine & Horne City Living | Pyrmont
My tenant was moving out earlier than expected and James did an excellent job of advertising and re-renting my apartment in a short space of time.
Raine & Horne City Living | Pyrmont
James was fantastic in helping us secure our rental property. He was professional, responsive and kept us updated throughout the whole process. His communication and attention to detail were excellent, and he made everything easy and straightforward. Really appreciate all of James’ help and would highly recommend him!
Raine & Horne City Living | Pyrmont
James and the team are always on hand to assist. The letting of our unit was seamless, quick and we were always kept up to date.
Raine & Horne City Living | Pyrmont
Really happy with how smooth the whole rental application process was. I applied over the weekend and had approval by Tuesday. The agents were really responsive and gave me a call to keep me updated, which I appreciated. Everything was straightforward and seamless from start to finish.
Raine & Horne City Living | Pyrmont
We dealt with James who was open & honest throughout, definitely went the extra mile to help us out. Thanks again 🙏
Raine & Horne City Living | Pyrmont
