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Our reviews

  4.8  
35 reviewsacross 13 different locations, showing 12.
Our qualities as told by our client reviews: friendly, responsive, reliable, clear communication.
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Tenant review
Raine & Horne Mackay Made Securing a Rental Smooth and Stress-Free
4 months ago
Raine & Horne Mackay Made Securing a Rental Smooth and Stress-Free

I would like to sincerely thank the team at Raine & Horne Mackay for their assistance in helping me secure a rental property during what can often be a very competitive and stressful process. From my initial enquiry through to the finalisation of the lease, I found the team to be professional, approachable, and genuinely committed to assisting me. Communication was clear and timely, and I appreciated the willingness to guide me through each step, ensuring I understood the requirements and expectations. What stood out most was the team’s responsiveness and friendly manner. In a rental market where timely communication and reliability are critical, their consistent follow-up and support made the experience far smoother than anticipated. Based on my experience, I found the service to reflect many of the positive qualities often associated with Raine & Horne offices, such as professionalism, helpfulness, and strong client focus, which are frequently highlighted in client feedback. () While the broader industry can sometimes receive mixed reviews, it is clear that the Mackay team is committed to delivering a high standard of service and a positive client experience. I would not hesitate to recommend Raine & Horne Mackay to anyone seeking assistance with rental properties, and I appreciate the effort the team invested in helping me find a suitable home. Thank you again for your support throughout the process.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Fast and relaiable
5 months ago
Fast and relaiable

Fast and reliable, easy communication every transaction and documents are goods.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Interstate transfer
5 months ago
Interstate transfer

Kylie and team were very helpful and supportive in relation to navigating a rental property from interstate

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
More friendly experience in serching home
6 months ago
More friendly experience in serching home

Clear explanation friendly manner more respectfully and highly recommended

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Friendly, Understanding, and Easy to Deal With
6 months ago
Friendly, Understanding, and Easy to Deal With

We’ve had a positive experience renting through Raine & Horne to date. The team has been polite, professional, and genuinely understanding throughout the process. Communication has been clear and respectful, and we’ve felt well supported as tenants. We really appreciate the way they’ve worked with us so far.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Professional Service
6 months ago
Professional Service

Excellent communication, polite and professional service.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Definitely room for improvement
8 months ago
Definitely room for improvement

Moved into our rental that had not been cleaned or reasonably presented. Outstanding repair works left incomplete that’s were supposed to to be done pre move in. Prepaid rent weeks in advance just to be getting notifications that we are outstanding in rent even after touching base via email to double check the payments have been received. Just a few little things over a Christmas period that I feel is unnecessary to be dealing with.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Easy to deal with
10 months ago
Easy to deal with

Joy has been very easy to deal with. Any issues that have arisen have been dealt with them promptly and professionally.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Supportive, Professional and Considerate Property Management Experience
10 months ago
Supportive, Professional and Considerate Property Management Experience

Securing a rental property in Mackay is no easy task, with high demand, rising rents and very limited availability. From the outset, the Raine & Horne team provided practical guidance on strengthening my applications, and they did so willingly and without hesitation. When a suitable property became available, I was kept informed at each stage of the process. Communication was timely, transparent and respectful and the staff showed genuine consideration for the challenges of my work schedule. Once my application was approved, everything moved smoothly and efficiently — the paperwork, handover of keys and follow-up were all handled with professionalism and care. Since moving in, I’ve continued to be impressed. My first routine inspection was scheduled with plenty of advance notice, allowing me to prepare properly and the tone of all communication has been courteous and reassuring. While the true test of a property manager is often at the end of a tenancy, my experience so far has been very positive. The team has been approachable, responsive and fair and I feel confident that I’m being treated with respect as a tenant. I’m happy to recommend Raine & Horne Mackay based on the service I’ve received to date.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
Raine & Horne were always there for us.
11 months ago
Raine & Horne were always there for us.

Caitlin from Raine & Horne was exceptional at handling difficult situations for us. We experienced a few issues and Caitlin had them sorted in a timely manner. When it was time for us to find a new home Caitlin had one for us to look at and it was ideal. this is because Caitlin took the time to listen to our preference with what type of home we needed and the first one she showed us was perfect. Thank you for taking the time to help us in North Mackay and for helping us get settled at our new address in Shoal Point. We love it.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Landlord review
Rental Property Management
11 months ago
Rental Property Management

Our property manager was very good and easy to deal with.

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
Tenant review
They have high market knowledge, very professional and have good communication
11 months ago
They have high market knowledge, very professional and have good communication

Raine and Horne Mackay was amazing. The agents are very responsive and attentive. They assist us in what we need before we move in and they explained everything to us clearly. Highly recommended. Thank you for assisting us!

Raine & Horne Mackay

Raine & Horne Mackay

  5   (7 reviews)
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