We had an awful experience. Appraisal strategy - extremely over quoted and then continuously sold down. Transparency - She had told the tenants that they could break lease without having to pay a fee without our consent. We asked to get a quote for the garden to be tidied up pre-listing. We never got a quote and she had organised gardeners without us knowing resulting in a bill for over $1000 - I was shocked at how much we were charged without seeing a quote before hand. Communication - there was lack of communication. On multiple occasions we had to prompt and ask for vendor reports after we had them promised to us. I feel like we were certainly not her priority hence why we felt left in the dark. It was certainly us having to follow her up if we wanted information. Lack of professionalism - Alex would speak about our tenants furniture in a way that would make me feel very uneasy. At the end of the day they are people trying to do their best in a tough time. I do believe that they way she spoke about them to us would have rubbed off on them in person causing them not to want to help her. I felt sorry for them and no one deserves to be judged like that. Aggression - after the property got passed in from auction, and many price changes with no offers we decided we might need a plan B. Alex got aggressive on the phone to my partner resulting in us having to terminate the call and elect that all future communication occur via text message. It was clear that Alex was stressed about the situation but that does not warrant aggressive behaviour. Summary - unfortunately Alex overpromised and under delivered. At the end we felt lied to so many times that it was hard to believe anything she said to us. For anyone considering using her services please be wary as she is very convincing at the start.

Alexandra Rogers

star   4.9   (66 reviews)

I'd say that I have a great experience with Treston and his team. Everyone is so patient and professional! Highly recommend

Treston Bamber

star   4.8   (323 reviews)

Peter's reputation as the expert for my suburb & surrounds preceded him, & even after just the initial consultations, I could see why. I'd had 2 other appraisals, both significantly lower than Peter's, but he took the time to explain his reasoning, & it all made a lot of sense - not just being optimistic, his rationales had a lot to back him up. After I engaged Peter, the market softened significantly, with many homes being passed in, or selling for much lower than expected. Peter acknowledged this, but said he felt that with the right campaign strategy, we could limit the impact of that market issue. His campaign was intense, very hands-on, & wide-reaching. He also accurately read the feedback he & his team were getting, & his suggestion that we have even more Open Homes proved fruitful in attracting more interested parties. This flexibility was impressive, the dedication he showed to the goal of maximizing the interest in my home was exceptional. He was extremely honest with all the potential buyers, definitely NOT enticing them with the (unrealistic) promise of a bargain. I heard the comments after the auction, & all were grateful for his honesty & the attention he had given each party. His pre-auction suggestions for setting the Reserve & his rationale as well as outlining possible consequences of incorrect Reserve setting was incredibly valuable, & I felt that I had a high degree of control, & that the team were very aware of my thinking - and my agreement with Peter's auction strategies. I am so impressed, and grateful, that the price he secured for my sale was over $200,000 MORE than the upper appraisals of the other agents, & was well over the minimum of Peter's range. He predicted very accurately the result I could expect, even within a shaky & soft market. I am absolutely certain that I would not have got this result had I not chosen Peter - nor if he not been so well respected within the Real Estate industry.

Peter Walker

star   4.9   (42 reviews)

Jake helped me sell my first home and made the whole process quick and easy. Much support from him and the team, highly recommend.

Jake Battenally

star   4.8   (254 reviews)

I found Andrew to be an excellent agent for our property. He has a great knowledge of the area and was willing to engage in communication at all stages of the marketing. His professionalism is outstanding throughout the process as he goes above and beyond to ensure our property was the best it could be for the market. I would recommend Andrew for any property sales and will happily engage him again should we need further real estate transactions.

Andrew Lonsdale

star   4.8   (118 reviews)

We thank Treston and team for their great work in helping us selling the property. Treston owns a high level of knowledge and expertise of the market. He is dedicated to work, very easy to communicate, great passion with the job. Overall we are happy with the process and would strongly recommend the team to our friends.

Treston Bamber

star   4.8   (323 reviews)

Tres provided great market advice and as a result our place sold promptly and at a price that exceeded our expectations. He worked closely with the solicitors on both sides to ensure a smooth and timely contract exchange. Great job! Highly recommend!

Treston Bamber

star   4.8   (323 reviews)

From the beginning Phyllis and Eva's approach put us at ease; they were always easily contactable, knowledgeable about the local market, helpful on a myriad of issues and based their judgements on sound experience. We never felt rushed or pressured and appreciated their full attention at all times. On open days and at sale, Phyllis and Eva represented us and our home with consummate professionalism. We can't thank you enough for helping us to achieve such a successful result!

Phyllis Tidmarsh

star   4.9   (215 reviews)

Adapted to the challenge within market for the shift for my particular property and kept outcome focus on sale as the priority. Through the market changes my property faced throughout the campaign identified alternate approaches and strategies to secure a sale. Was open and encouraging to feedback and updates from a sellers end and always open to take on board any points of feedback re satisfaction throughout the campaign. Agent and team were professional and open through campaign, there will always be challenges or hiccups along the way, the approach was to work through them and identify solutions, not ignore them.

Treston Bamber

star   4.8   (323 reviews)

Our beautiful home had been on the market for six months with few genuinely interested buyers. Sebastian took on the role as a new agent and was successful in getting bidders to the auction and though the property was passed-in then, hard work with parties post-auction delivered us a satisfactory result in a hard market. Well done and thank-you Sebastian.

Sebastian Gutierrez

star   4.8   (139 reviews)

Thanks to Phyllis and Eva and their fantastic effort, the sale of our home achieved a result way above our expectations. Phyllis provided an experienced hand helping us navigate the sale process and preparing our home for inspections and reassuring our concerns on buyer feedback. Eva was always bubbly and happy to see us. She made sure everything went smoothly with the visiting groups with a friendly professional manner. We highly recommend them to anyone wanting to sell their home.

Phyllis Tidmarsh

star   4.9   (215 reviews)

Treston was helpful in all aspects in the sale of our home. Treston was always available and if not he would always call back. He was very professional and knowledgeable. I would recommend Treston to anyone wanting to sell their home.

Treston Bamber

star   4.8   (323 reviews)