Ray White Cranbourne
Incompetent Accounting standards
It has been an awful experience doing the accounting reconciliation. We have been dealing with Ray White Cranbourne for ~6 months and every other statement has some or the other issue and the sad part is that the mistakes are repetitive. The error highlighted in the first statement has been repeated in the most recent statement and even after speaking to the agent it hasn't been fixed for over 19 days. The amount of time we spend reconciling the statements isn't worth the money we pay them every month. What a shame!
L
Landlord
Hi Sulbha,
We agree there was an error with your initial statement and fees charged, however upon discovery this issue was rectified immediately. The remaining concerns have been due to confusion and misunderstanding, rather than mistakes and we can confirm that all matters have now been clarified and resolved. Moving forward we will ensure our high level of service is upheld and a positive relationship is maintained. Thank you,
responded on 24 Apr 2020
