I found Mel to be pleasant in her manner; she responded to questions in a timely manner. However, overall I felt that my needs and concerns as the homeowner were not prioritised throughout the process. During inspections, items in my house were damaged, which was distressing. What I found particularly difficult was that when I raised this, there did not seem to be a clear understanding of why this was upsetting. I did not feel that my concerns were fully acknowledged or taken seriously. At the same time, I felt that there was a stronger focus on ensuring that potential buyers felt comfortable in my home, rather than balancing that with protecting my comfort, belongings, and sense of security. This left me feeling overlooked in a process that directly impacted me. Additionally, the property ultimately sold for less than the initial valuation provided, which added to my overall disappointment with the experience. More than anything, I felt that my concerns were not truly listened to, and that there was a lack of empathy at key points throughout the process. Selling a home is both financially and emotionally significant, and I would have expected a more balanced, respectful, and client-focused approach.
Melissa Culkin
