Disappointed

When choosing to sell my house with Ray White, Roxanne assured me she would personally look after the sale of my house. I had mentioned a negative past experience with an agent lying to me, when I sold a previous house. Once again Roxanne assured me this would not happen and that she would be attending each open home and doing all the negotiating to sell the property. As soon as I listed my house with Roxanne, she was difficult to contact. Roxanne did not attend any of the open homes, did not present any offers and furthermore, did not respond to my text when asking if she would be attending the open house the following day. On the day of the open home Roxanne did not turn up. Apparently she injured her hand at another open home, however, I never heard from her directly. I never heard from Roxanne again. I was fortunate that my house sold for a higher price than expected. Tania (Roxanne’s colleague) did a great job selling my house, however, I was still disappointed with the service I received from Roxanne.