Our Vision
By combining proven principles and practices with the latest in techniques and technology, we deliver industry leading service to our clients.
Our Mission
We partner with our clients in the realisation of their goals and dreams. As a principle based agency, we hold ourselves to the highest levels of integrity and ethics, whilst constantly refining our processes, practices and performance.
Refined Difference Points
1. We Live and Breathe Property – Each of the key team members at Refined are home owners and most are also property investors. As such we fully understand your requirements, what your property means to you and can empathise with the immensity of emotion in entrusting your property with us.
2. We Share The Risk – Refined will invest not only time and energy but real resources and our dollars to achieve the best result for you.
3. Team Approach – We always combine our strengths and resources to get you the best result. At Refined we have architects lawyers, builders, economists and marketing professionals who all contribute to creating a better outcome for you. We also collaborate well with other agencies to allow you to achieve the best result.
4. We Are Proactive – At Refined we not wait for the enquiries, we actively reach out to buyers. We readily foster relationships with overseas purchasers; the team speaks more than seven languages and we think outside the square to assure your results.
5. Investor Specialists – As Adelaide’s largest boutique property investment specialist, Refined hold regular seminars and service hundreds of investors. As successful investors ourselves we are well positioned to share our knowledge and expertise, making it more likely that investors will be more comfortable to buy your property through us.
6. Principle Based – Unlike the majority of agencies, we do what we believe in, not what we can get away with. We specialise in marketing your property, not ourselves.
7. We Are Part Of Your Profit, Not Your Cost – ‘The Refined Difference’ can be summed up by the results we achieve - time and time again, for many satisfied repeat business and referral clients, it is a great agent that adds more value than their cost making them a great part of any winning team in a real estate transaction.
8. We Are Personal – Like common sense, good old fashioned service is rare. Refined offers clients hard work and real old fashioned service regardless of the size of transaction. Refined clients receive personalised, quality service whether they are buying or selling, making you feel comfortable and cared for as our client.
9. Guaranteed Performance – Refined guarantee prompt response to all requests at all times, or provide a $300 refund on your final invoice.
10. Experience Is Important – Did you know that it only takes 20 days to become a real estate agent? Someone’s past experience and successes determine the skill set they bring to this industry. As property specialists we understand construction and development and can assist with astute property advice.
11. Having just been inducted into the REISA Hall of Fame, Refined is recognised as one of the most awarded agencies in South Australia with a proven reputation for excellence.
12. At Refined we are acutely aware that it is what you give, not how much you make that is most important. As major sponsors and contributors to numerous charities, we as individuals and as an agency assist in the creation of hundreds of thousands of dollars for worthwhile South Australian organisations.
