Your Haven Realty helped lease this property

Highly recommended for attentive property care and fast follow‑up

Communication Nick and Lisa were consistently clear and prompt. They replied to emails and texts within hours and arranged same‑day calls for urgent issues. When a maintenance problem arose at Ware Street, Nick organised a tradesperson and confirmed timing quickly, keeping me updated throughout. Market knowledge They showed strong local insight into Annerley. Their rental appraisals were realistic and backed by recent comparables. Advice during a lease renewal for Duke Street reflected an accurate read of demand and helped secure a tenant promptly. Negotiation skills They handled negotiations professionally, screening applicants thoroughly and resolving minor repair and bond matters without drama. Their evidence‑based approach to a rent review avoided escalation and produced a timely agreement. Professionalism Paperwork and reports are well organised and photo‑backed. Routine inspection notes clearly identify maintenance priorities and include cost estimates when needed. The team is courteous, punctual, and respectful of tenants’ privacy. Standout qualities - Responsiveness: fast turnaround on queries and maintenance coordination. - Practical problem solving: pragmatic solutions, not pass‑throughs. - Local expertise: solid understanding of tenant expectations and market trends. Overall I recommend Nick and Lisa for landlords seeking reliable, communicative local managers for properties on Ware Street and Duke Street in Annerley.