Lan's profile

Lan's reviews

  4.9  
Lan has 656 reviewsacross 15 different locations, showing 12.
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Lan's qualities as told by our client reviews: friendly, reliable, supportive, honest, responsive, local expert, clear communication.
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Seller review
A seamless experience
over 1 year ago
A seamless experience

Lan and the team have been nothing short of exceptional in helping us sell our home, and guiding us through the sale of our property. From the big picture process to the smallest of details, you know Lan is on your side. Communication has been clear, quick and honest, and Lan's professional advice and knowledge has been spot on. We are thrilled with the result, and would strongly recommend Our City to anybody looking to buy or sell property. Thank you!

Buyer review
Knowledgeable but tough to deal with.
almost 2 years ago
Knowledgeable but tough to deal with.

Lan was capable of knowing the market and property I'll give him that. However I did not like any interaction had with him. When I first met him at the open house he seemed unenthusiastic and felt like it was a problem me asking questions. He walked away mid conversation and continually fussed over the pool mechanics. He did organise the B and P report but did not allow them access to everything so had to get them back. All in all the house sold us not the salesman.

Buyer review
Made it so easy
almost 2 years ago
Made it so easy

Lan and his team made the purchasing process so easy.

Seller review
Responsive
almost 2 years ago
Responsive

Good communicator with knowledge of the process

Buyer review
8 Cecil Road Orange
almost 2 years ago
8 Cecil Road Orange

Helpful, Text back ASAP, Friendly , Gets his work done, Efficient . Recommends the best conveyancer in Orange Thank you

Seller review
Excellent service
almost 2 years ago
Excellent service

Very knowledgeable, great communicator . Very happy and helpful with Lan !

Seller review
No doubt... Above and Beyond
almost 2 years ago
No doubt... Above and Beyond

There was never any doubt that I would only choose Lan to sell my home and he was the only agent I approached. He is honest, reliable, and has a great work ethic. He was very sympathetic to the emotional side of selling my home and aware of the huge decision I have made of moving interstate. He was diligent and completely in touch with market and I was impressed with all the prompt communication. Kind enough to explain everything and available to settle any queries at any time.He always kept me informed of negotiations and processes. Lan also helped me purchase my home in Victoria, even looking at houses for me and making suggestions. He regularly rang the agent and conveyancers to make sure “I was right…” and helping through the deposit bond process. He didn’t have to do any of this at all. This personal service gave me great piece of mind. Lan also sold my daughter her first home and thoroughly looked after her too. Nothing was any trouble. I always felt Lan has your best interest at heart and not after a quick sale. I cannot thank Lan enough for his honesty, thoughtfulness, support and transparency throughout this huge process for me. It shows what a genuine person he is to deal with and I am very happy with the outcome Lan secured for me. He has truly lived up to the statement I heard many years ago that the ‘good little boy with his head screwed on, will do big things and go places..’. and I am so pleased to see this come true. Thank you for looking after me Lan. Congratulations on a wonderful business and I will nothing but the best for you in the years to come.

Seller review
Happy vendors
almost 2 years ago
Happy vendors

Lan filled us with confidence from the start and helped us achieve a sale we are happy with during a tricky time in the market. Any of the curveballs that came up during the process he was able to smash out of the park. Not our first sale with Lan and great to see he continues to maintain his high standards of customer service and spot on advice.

Seller review
A Ball of Energy
almost 2 years ago
A Ball of Energy

Lan knows the market, is full of energy and ideas and keeps going until a satisfactory sale is realised.

Buyer review
A great team to work with!
almost 2 years ago
A great team to work with!

Lan and Richelle were wonderful to work with - great communication and support which made the whole process as easy as could be!

Seller review
Always a pleasure
almost 2 years ago
Always a pleasure

Lan and the team were prompt, professional and a pleasure to deal with. Calls were returned promptly if they were missed at all, as were SMS messages. Lan was knowledgeable, practical and ready to offer advice if we asked. Open homes were managed well with an instant phone call with feedback at the completion. The marketing strategy worked well and we achieved a sale in a couple of weeks in a tight end of the market.

Seller review
Excellent service.
almost 2 years ago
Excellent service.

We were very impressed with Lan and the team at Our City Real Estate. They were very professional and extremely helpful. Lan helped us through a very stressful situation with ease. I would highly recommend them to anyone thinking of buying or selling realestate.

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