At our stage in life my wife and I wanted to consolidate our SMSF holdings into entities that gave us easily accessed cash. Ray White personnel managed our Townsville property so we elected to put the sale in their hands. We planned a visit for mid September and subsequently met Ben Waugh and Coralie MacDonald on site. As part of our visit we had organised an inspection of the premise, the first one for us for 4 years. We met the Ray White management and sales team on site. Straight away when meeting Ben we got the impression that he knew his stuff. After the site visit we went back to the office to discuss options and opportunities. We listened to Ben and Coralie as they told us about the local market, what was happening, how it was performing. We talked about the pros and cons of our property and gave opinions on what it might be worth, how best to market, who to aim it at, assuming we wanted to proceed with them. We found Ben to be very professional, a straight shooter without being pushy and we had no trouble electing to go with what he proposed. There was a calmness in him that comes from experience and knowledge of the market and that instilled confidence in us that we had made the right decision. It was a pleasant surprise that his a assessment of our property, which was soon proved correct, was more than we had anticipated. We also talked through conveyancing options and managed to get that sorted on the day. All in all a very fruitful day. Robyn and I couldn't have been happier with our result. We fully recommend Ben and the Ray White Townsville team.

Ben's approach is professional and communication is forthcoming. It is a pleasure to do business with Ben.

Ben was professional and very knowledgeable. Always contactable . Made the process easy.

I liked Ben's profile ie coming from a farming background and having completed a university degree in a field of great interest to me!!. A very nice fellow, but unsure whether these attributes helped in selling the property. I was impressed that there was an open house virtually every weekend that the property was listed. It was always on a Sunday... perhaps a change to a Saturday may have drawn a different crowd. Up until the property was under offer, each open house attracted a good number of interested groups . However there were no offers forthcoming. Why was this one has to wonder. Feedback from Ben about each open house was often slow in coming and on many occasions I had to contact him. As was the case when the date the property became unconditional was delayed. I do appreciate Ben's negotiating skills in raising the final sale price to an acceptable level. I have another property to sell in the future. Would I select Ben again to be my agent? Possibly. It took longer than I had envisaged but in the end Ben got the job done!

We had been looking for an acreage property for months, and had visited many open homes where Ben was the agent. He barely acknowledged us, even though we had spoken with him several times. We put an offer on Shady Lane, but weren’t successful (at first), but good enough to indicate we were seriously shopping! At another of Ben’s open houses at Alligator Creek a couple of weeks later, we were about to leave when Ben mentioned as an aside that Shady Lane had fallen through (he said he’d intended to call us later, which I’m sure was true). He did give us good advice on the seller’s expectations on price. We made the successful offer - informed by email with the contract attached. All communication (what little there was) then only went to my husband. At no time did Ben call us to check in with us. My husband called him once and Ben returned a call on the same matter, and that was the only phone contact we had. I sent emails that were unanswered. Due to my husband being seconded to fight fires in Western Queensland, we had to do our pre-inspection 6 days before settlement. To be fair, Ben did organise this a very short notice. However despite emailing Ben information about a verbal agreement made with the owner regarding what could be left on the property, when I visited the property the morning after settlement, most of what was agreed upon hadn’t occurred. And the place was strewn with items of which the seller hadn’t disposed. In our previous real estate dealings the agent had ensured that everything was squared away before settlement, or had called us the day before to inform us of the situation. There was no congratulatory call on settlement - nothing! The treatment we received has soured what should have been an exciting experience for us.

Ben was very professional, confident and knows the realestate market in Alligator Creek. The house was on the market for a number of weeks and got a great result. Would recommend Ben to sell another property in the future.

Great easy to talk too

Ben was easy to deal with and helped me purchase my home without stress or fuss. Happy with the experience, thanks Ben! Siobhan

From the first meeting with Ben it was clear to see that his knowledge of the current property market and house valuation was 100%. Ben gave very clear and precise information as to exactly why he believed my property could get a great return. I would 100% recommend Ben as an agent for anyone looking to get the best out of their property sale. Thanks again Ben, your a bloody legend!

Ben provided us with valuable advice on selling our property, including a realistic asking price. He responded promptly to our requests and effectively conveyed messages to potential buyers.

Ben is wonderful, polite, professional and respectful. He is attentive to requests. He accommodates ensuring that you feel respected and gets the job done in a timely manner. Very refreshing to deal with an agent that has excellent customer relationship skills.

A professional, experienced agent that did the work to get a great outcome for both the seller and buyer.