My husband and I recently engaged Bernadette Hayes, Director of Harbourline Real Estate to sell our home in Greenwich. I have always been skeptical of real estate agents but Bernadette won my approval as she described the way in which she set up her business and then put into practice what she advocated. We found her to be an excellent business woman who had empathy and an understanding with regard to our situation. It was necessary to sell our family home before we were really ready. Bernadette involved us in every aspect of the decision making process of the sale. As anybody knows once you embark on a sale you want it to be over as soon as possible. Through Bernadette’s professional skill she managed to be calm and positive throughout what we felt was a very difficult period. After every viewing Bernadette spent time providing very honest and sincere feed-back. She had our complete trust. On reflection Bernadette was able to get the best outcome not only financially but emotionally. I was thrilled that Bernadette found a family who loved our home and are looking forward to their move to Greenwich. I have no hesitation in recommending Bernadette and her excellent, honest, diligent team of professionals from Harbourline Real Estate.

Bernadette did a great job helping sell our house. Outstanding knowledge of the Greenwich market, excellent access to buyers, listened carefully to what we were looking for, and gave thoughful and accurate advice. And she leads a great team!

When looking to sell my house in Greenwich, I first contacted Bernadette Hayes of Harbourline Real Estate at the suggestion of my neighbours, who had just sold their house with her and were very pleased with their sale. I was immediately impressed by Bernadette's unaffected but professional manner and the way she talked me through the selling process as well as listening to me. I found her to be realistic, trustworthy, knowledgeable and easy to communicate with. Feeling I should make a comparison with another agent, however, I arranged a visit from a well-known Lane Cove agent. I was not impressed with their representatives or their advice. I felt they were quoting me a price they thought would impress me and they had no suggestions about how to present the property. I chose Harbourline because Bernadette seemed so in touch with the market, particularly in the Greenwich area. She suggested a few changes to the house in line with what today's buyers are looking for and her stylists helped me achieve a more up-to-date look. Bernadette's negotiating skills ensured that the house sold quickly for an excellent price, which was the price she had originally told me I could expect.

We felt comfortable engaging Bernadette Hayes from Harbourline Real Estate as she came highly recommended. Being the Executor of a deceased estate was never going to be easy. We were impressed by Bernadette's honest approach and couldn't have hoped for a smoother transaction. Using an out of area Agent worked to our advantage as her sole focus was on the buyers. The Auctioneer, with over 20 years experience, was hard working and his experience was evidence on the day. An amazing result was achieved at Auction and all parties were happy. We have no hesitation in recommending Bernadette and the Harbourline team.

We invited Bernadette in to discuss a specific plan for the timing of the sale of our house. She listened to us to the letter , was the utmost professional and executed the plan accordingly resulting in a price we were happy with without having to go to auction. I would be delighted to recommend Bernadette and the team at Harbourline.

Thank you for achieving a great outcome for us. I have to commend you on your wit and courage to give a high selling price to the Chinese buyer. Unfortunately, this strategy had fallen on deaf ears with the other agents in the past. They don't understand that Chinese love to bargain. In my heart I was expecting a 6 but no, 8 is a more prosperous figure and bingo! So thank you for your smart move. In addition to your negotiation skills, we are grateful of your valuable advice to subdivide our huge sitting room into two spaces. "Not enough bedrooms upstairs" was a constant buyer feedback presented to us, yet no agent had ever discussed nor suggested this value added solution to us. Then the magical touch of your Stylist Sarah Tilley created the ambience that captivated the buyers. That's the reasons why you stand above all other agents. After a three year ordeal (using three other agents) of selling, leasing and selling we have finally come to a favourable end. Our perseverance is all worth it. It also proves that just dropping the price is not the only solution in a tough market. Thanks again for your dedication and effort. We have no hesitation in recommending you to our friends and clients. All the best to your prosperous business!

Bernadette was recommended to me from a close friend, through her meetings with Bernadette in the local Greenwich school playground. Bernadette came to me at a very traumatic time in my life as I was having to sell my family home in Greenwich, of 22 years. She promised me that she would get me through it and she did. She took me through every step, process and explained everything thoroughly and held my hand the whole way. She was realistic and spot on with the market price of the house and the marketing campaign was wonderful with great exposure, with no hidden costs or surprises. After every open house inspection, she would call me with numbers of people through and feedback. The house was sold before auction, at the right price, thanks to her perseverance and fantastic negotiating skills. She has set the benchmark very high for other estate agents in the area. Her staff have always been wonderful and extremely helpful and polite. I have nothing but praise and commendation for Bernadette, her business savvy and acumen, is second to none. She helped me through one of the toughest things I have ever had to do in my life. If I had the opportunity to buy or sell again, I would certainly be contacting Bernadette at Harbourline. Yours Sincerely and with many thanks and gratitude , Denise Westworth

To anyone in Greenwich considering the sale of their property, I would advise them to meet with Bernadette.

Selling the family home of nearly 30 years was always going to be an emotional rollercoaster. Bernadette and her wonderful team at Harbourline provided a level of service and support that was far beyond anything I expected. I don't think Bernadette ever sleeps. She and the team are totally focussed on getting the result, and the best result, but always in close consultation and with a deep understanding of just how difficult this process can be. They are simply outstanding and deserve an unreserved recommendation.

Bernadette Hayes assisted us in selling our house within 6 days of going to market! This sensational result was beyond any expectations we had dreamed of. We are truly thankful for all the pre-sale advice that Bernadette provided in helping prepare the house for sale, her constant availability and communication throughout marketing and sale phases, as well as the pos-sale support we needed at times to get our head around "novel" legal questions. Thank you to Bernadette and her amazing team!! Justin and Trudy Ricketts

"There are many reasons why you make the decision to sell your home and we have gone through this process several times over the years. So who do you trust to look after your best interests? We have used some of the larger franchises in the past and have always felt somewhat let down. Their desire to secure your listing results in inflated market valuations and promises of fantastic media exposure throughout their network but in the end the underlying desire is to move the property which invariably comes with a list of excuses as to why expectations may not have been achieved. We looked very closely at our market and it was very obvious who was actually selling properties in our area and who was not. Buyers are also very aware of who is getting the listings. Our decision to list with Bernadette Hayes, owner of Harbourline was an easy choice. Her estimate of our market value was accurate and Bernadette's local knowledge and network is excellent and we had enormous interest from the start. At all times we felt that Bernadette was working very hard for us and driving our best interests. The sale strategy was executed perfectly and in the end we did not feel the need to go to auction, so there was no compromise and we achieved an outstanding result that exceeded our expectations. Local knowledge, local expertise and having Bernadette really looking after our interests meant a fantastic outcome and we are very happy with the result." Stephen & Michele Law

Bernadette provided a professional service. She was always friendly and easy to deal with and provided good advice. I would recommend her to anyone within the area.