Carlene and the team made my whole buying experience smooth and hassle free. They answered all my questions with patience and were supportive through the whole process. I viewed the property several times prior to making my decision and Carlene was always happy to show me through.
As an Australian temporarily working offshore, contemplating the purchase of a property sight unseen in an unfamiliar location was daunting. However, in addition to providing a virtual tour of the property, Carlene made it easier by generously sharing her extensive knowledge of the location including by taking me on a virtual car tour of the area, furthering my confidence in a decision to purchase. During the exchange and settlement period, Carlene kept me apprised of developments and assisted with the engagement of other necessary property service providers. Her staff also worked quickly to identify potential tenants in order to minimise the vacancy period after settlement. Thank you to Carlene and staff for making a daunting process manageable and as trouble free as possible.
From a purchaser’s perspective Carlene and her team went well beyond what you’d normally expect. They were open and frank and gave us all the information about the property. Their hallmark is honesty and courtesy. They made the whole process of buying a home a pleasure, and they genuinely shared our pleasure. Thank you.
Carlene Franzen, Principal of Soth Coast Property Specialists achieved an excellent result for our Property Sale. From the first approach to closing Settlement Carlene demonstrated professional expertise and personal involvement in the process; she was always available for contact and provided ongoing advice that made the experience an easy and pleasant one. I have chosen to continue my association with her Company for other Real Estate matters which is testament to my positive experience. I highly recommend South Coast Property Specialists. Nola Edsall
Carlene is extremely knowledgeable about the South Coast real estate market, as well as friendly and approachable. We have both bought and sold property through her and both times service was impeccable. Her outlook is reflected in her whole team. Carlene and co utilise all the modern tools available, so as a vendor we received reports about inspections within hours. She also called every time there was anything to let us know about. I wouldn't heaitate to recommend Carlene and her team at South Coast Property Specialists.
Carlene and her team were prompt, professional and made sure we had a hassle free purchase
Carlene was so helpful and supportive when we bought our house down the coast. As absent bidders, the process could have been stressful and confusing but she personally handled everything and made it all seem easy. Her after-sales service was also excellent and all the paperwork went smoothly. She lives in and knows the area well and is very warm and personable. Would highly recommend!
We were delighted with the sale of mums house having achieved a good price despite a declining market. The team worked well together to bring about this great result. Professional photography including aerial images showcased the property and its location perfectly. All went smoothly and the house was sold within a six week period thanks to the guidance of the South Coast Property Specialists team. We would highly recommend Carlene and her team.
We have just purchased in Malua Bay and cannot recommend Carlene and her team at South Coast Property highly enough. Carlene is professional, driven, efficient and honest. She has an intimate knowledge of the area and market, and on the personal side is warm and a delight to be around. Thank you Carlene and Noamy - we’re so happy to be part of your neighbourhood now!
We have dealt with Carlene on multiple occasions. She is always knowledgeable and professional. She has the magic touch to keep all the parties happy – buyers, sellers and any third parties involved. She prices the property appropriately, which avoids disappointment when trying to see the process through. She is easy to communicate with, like your best friend you can shoot the breeze with, but at the same time keeps to professionalism and knows where to draw the line. Finally, she manages your expectations in a way that can wiggle around and keep both parties happy. A true gift.
Carlene was amazing in the sale of my property. I thank her for her professionalism and constant communication. I don’t think I could have got the result I wanted without her.
We have dealt with dozens of agents over the years but dealing with Carlene was the most pleasant experience of the lot. The whole experience was friendly and relaxing, the after sale service with regards to utility transfers and the immaculate presentation of the property given by Carlene was unprecedented.
