Our broker and conveyancer said in their 20 years (each) experience, ours was the worst bank process they had ever seen. Seriously it was a nightmare. Cathy was the one bright light in the horrid process. She kept the vendor onside, negotiated when needed and made sure the property was still there while the unnamed BIG bank made mistake after mistake and delay after delay. At times I felt Cathy was working for us - the buyer. I think she is the consummate professional.
