Very passionate about representing and presenting an older style period home. Gave good feedback and suggestions about how to present the property. Friendly, easy to work with, and a direct communication style that helped navigate the process easily. The whole Agency team was very professional in their approach.
Charlie was an absolute pleasure to deal with throughout the purchase of our home. She was efficient, fair and, most importantly, honest and transparent throughout the entire process. She achieved a great outcome for the seller while still treating us, as the buyers, with fairness and respect, which we genuinely appreciated. After searching for a home for around 6 months and dealing with multiple agents throughout the area, our experience with Charlie and Taylor genuinely stood out. They were straightforward, professional and amazing to deal with, with none of the games or unnecessary pressure we had experienced elsewhere. There really was no comparison.
A huge thank you to Charlie, Tori and The Agency team for making the sale of our home such a smooth and positive experience. They are always professional, approachable, and kept us updated every step of the way. We truly appreciate their hard work and dedication and are so happy with the result.
We cannot thank Charlie Lund enough for the exceptional job she did selling our property on Ruby Road, Rutherford. From our very first meeting, Charlie's professionalism, honesty, and genuine care gave us complete confidence that we were in the best hands. As the owner of The Agency in East Maitland, her knowledge of the local market and her passion for helping her clients truly set her apart. Charlie made what could have been a stressful experience feel smooth and manageable. She kept us informed every step of the way, communicated openly and honestly, and always made time to answer our questions. We never felt like just another client, we felt valued, supported, and knew she was genuinely invested in achieving the best possible outcome for our family. Her dedication, hard work, and expert negotiation skills resulted in a fantastic sale, and we couldn't be happier with the outcome. Charlie went above and beyond in every aspect of the process, and her warmth, integrity, and commitment made all the difference. If you're looking for a real estate agent who is knowledgeable, trustworthy, compassionate, and truly passionate about what she does, we wholeheartedly recommend Charlie Lund and The Agency East Maitland. Thank you, Charlie, for your outstanding support, guidance, and dedication. We will always be grateful for everything you did to help us through this important chapter. Forever thankful Greg & Lisa
Charlie was always approachable, easy to talk to, and made us feel comfortable throughout the negotiation process. Thank you, Charlie!
I highly recommend my real estate agent! They made selling my house easy and stress-free. Great communication, professional service, and a fantastic result. Thank you for all your hard work! 🌟🌟🌟🌟
I was recently successful in purchasing a lovely home at an affordable price through The Agency's Charlie Lund. Her friendly manner made her exceptionally easy to deal with, and her staff provided up-to-date and clear support. She was very professional and honest and her team provided excellent communication and service. Charlie and the team were excellent in every aspect during my home purchase. As a result of my new purchase I will be selling my current house with Charlie and her team . I have no hesitation in recommending them.
Fantastic experience buying through Callan Gato from The Agency. Professional, responsive, and highly efficient from the first inspection right through to key handover. The way Callan conducted himself during the open house sharing relevant information and knowledge about the local market made him standout from all other agents. He always very prompt to respond and accommodated our requests (eg to schedule a midway inspection) with ease.
This was our second time selling with Charlie, Taylor and the team at The Agency, and we couldn't recommend them highly enough. We didn't hesitate to use them again because of the outstanding experience we had the first time. From start to finish, they kept us informed every step of the way and made what could have been a stressful process feel so much easier. We were unsure about where the market was sitting, but their honest advice, genuine feedback, and extensive knowledge of the market gave us confidence and helped us prepare for the best possible outcome. The entire team was incredibly kind, approachable, and always willing to answer our questions. Their professionalism, expertise, and support throughout the sale of our second home meant so much to us. We are truly grateful for everything they did and wouldn't trust anyone else to sell our home.
Charlie and her team were excellent with the sale of our property. The house was on the market quickly with an offer accepted within the week. Charlie shared honest market knowledge and insight and greatly assisted us with the selling process. The team was always super responsive and kept us up to date with the process. We would highly recommend Charlie and her team.
Charlie, through her extensive knowledge of the local market was able to recommend a marketing strategy aimed at a particular sector of the market that proved successful with our house being on the market for a short time. Her recommendations for readying our house, before it was advertised for sale, attracted a lot of attention during inspections on our open house days and contributed to the offers we received. Abely supported by her colleagues working within the office and out in the field, communication was always maintained and queries answered very quickly. I was very impressed with the feedback from the electronic marketing campaign (Domain, RealEstate.Com etc) and was sent reports on the number of hits and on the follow up of the interest parties it generated. I have no hesitation in recommending Charlie Lund - The Agency East Maitland for your property needs.
Charlie and her team have done a remarkable job selling our house. In a difficult situation, Charlie provided constant communication to both vendors and always had our best interests as her priority. The social media coverage and marketing was professional and personal, with perfect descriptions. Together with Charlie and Taylor’s experience and knowledge of the surrounding market, they ensured, guaranteed and provided a plethora of buyers, with the house selling rather quickly. Charlie, Taylor and her team are simply amazing and I highly recommend selling or buying a home through The Agency. Thank you Charlie and Taylor, for making me feel at ease and worry free through the whole process.
