The interactions with both Paul and Danuta were pleasant in the lead up to the settlement. There was lack of communication with their own conveyancer. We had requested an early settlement as contemplated in the contract of sale and we were working towards that date however at the last minute we got told that they were not keen to move the settlement date. The 2nd major issue was within a week after settlement when the tenants switched on the Airconditioner (A/c unit), we had a water leak. First a plumber had to be called and then subsequently a A/c unit engineer. The A/c unit engineer diagnosed the issue as the coils not working, the drain clogged and the air filters requiring replacement. All of this maintenance had to be undertaken. They would have known that the A/c unit was not functioning and needed maintenance. From a professional ethics perspective, they should have communicated this so as to avoid any damage to the asset. The maintenance could have been done before the A/c unit was switched on. As buyers of a property we place a lot of trust in the selling agent to be transparent about the property and unfortunately in this case they have breached that trust. I hope by highlighting this incident I am able to help other potential buyers.


