Donna Glass

It's a tough sale with a pesky buyer, but Donna managed it well and communicated effectively.

Donna continually demonstrated strong marketing knowledge, negotiating, and professionalism throughout. Our timeline to sell our house involved Donna negotiating with tradesmen , following up there work to ensure it was completed in a timely manner ,and in accordance with current standards. Additionally she checked the invoices of the completed work to ensure they were accurate. Our home was painted throughout before sale. This involved obtaining quotes from painters. One painter provided a glossy detailed quote, while the other painter provided a well written detailed quote. To establish who to select we contacted Donna who provided us with an excellent summary of the two quotes. The quote we selected was the written one and the work was completed on time in a Professional manner. We thoroughly recommend Donna who is a highly valued team member from Helen Munro Property if anyone is wishing to sell there house.

Great service, with clear communication and friendly nature! Thanks very much!!

I was very pleased with the service provided by Donna throughout the sale of my property. As I had relocated interstate, I was heavily reliant on her communication, advice and judgement, and she made the entire process feel manageable, even from a distance. The house required minor restorative maintenance before going to market, but Donna had reliable and efficient tradespeople available, and no issue ever seemed too difficult. Her collaborative and inclusive approach was greatly appreciated. Her recommendations for additional services that she felt may have expedited the sale were valued, and she was completely respectful and accepting when I chose not to proceed with some of her suggestions. Her communication was clear, practical and reassuring at every stage. She negotiated strongly with the purchaser to achieve a price that I was willing to accept and took the time to explain the reasoning behind her advice so I could make an informed decision. Her conveyancing recommendations were excellent, and the solicitor that I chose was a pleasure to deal with. Donna's knowledge of the suburb, particularly its historical events and the resultant significance to house presentations in the area, and the accuracy of her valuation was excellent and validated my confidence in her. The property presented one last-minute challenge pre-settlement, but Donna's rapid response including her communication with me for direction, and her immediate connection to her network of tradespeople, had the issue fixed quickly and efficiently, exemplifying her professionalism and strong interpersonal skills. Thank you Donna for making the process as smooth and as stress-free as possible. It has been a privilege and a pleasure to work with you and I wish you every success in the future. It is with confidence that I would highly recommend Donna to anyone seeking a capable, professional and collaborative agent, who listens to her clients and includes them at every step of the process.

Donna went above and beyond guiding us on our journey to buying our family home. As first time buyers, we truly appreciated Donna's efforts & time, with answering any questions we had about the house & the process to providing us with multiple recommendations when requested. Donna has a wealth of knowledge and the perfect blend of professionalism and personal touch that makes you feel like you are being looked after by a personal friend.

Helen Munro property, in my opinion (being an old ex Real Estate agent myself), would have to be the Tops Real Estate Agency in Townsville if not in all of North Queensland. ‘Clients Come First’ is certainly what the whole team professionally practice and it certainly shone through with Donna’s personalised, honest and caring approach towards me as a seller and also, from how I observed, towards the buyers as well. Donna proved, also with the help of their wonderful personalised media team, that their Website and their Facebook page advertising greatly complemented the advertisement on Realestate.com to sell my home in such a short time frame. Thank you Donna, Tracy and all the Team at Helen Munro Property- job well done!