I was very pleased with the service provided by Donna throughout the sale of my property. As I had relocated interstate, I was heavily reliant on her communication, advice and judgement, and she made the entire process feel manageable, even from a distance. The house required minor restorative maintenance before going to market, but Donna had reliable and efficient tradespeople available, and no issue ever seemed too difficult. Her collaborative and inclusive approach was greatly appreciated. Her recommendations for additional services that she felt may have expedited the sale were valued, and she was completely respectful and accepting when I chose not to proceed with some of her suggestions. Her communication was clear, practical and reassuring at every stage. She negotiated strongly with the purchaser to achieve a price that I was willing to accept and took the time to explain the reasoning behind her advice so I could make an informed decision. Her conveyancing recommendations were excellent, and the solicitor that I chose was a pleasure to deal with. Donna's knowledge of the suburb, particularly its historical events and the resultant significance to house presentations in the area, and the accuracy of her valuation was excellent and validated my confidence in her. The property presented one last-minute challenge pre-settlement, but Donna's rapid response including her communication with me for direction, and her immediate connection to her network of tradespeople, had the issue fixed quickly and efficiently, exemplifying her professionalism and strong interpersonal skills. Thank you Donna for making the process as smooth and as stress-free as possible. It has been a privilege and a pleasure to work with you and I wish you every success in the future. It is with confidence that I would highly recommend Donna to anyone seeking a capable, professional and collaborative agent, who listens to her clients and includes them at every step of the process.
