Great service, with clear communication and friendly nature! Thanks very much!!

I was very pleased with the service provided by Donna throughout the sale of my property. As I had relocated interstate, I was heavily reliant on her communication, advice and judgement, and she made the entire process feel manageable, even from a distance. The house required minor restorative maintenance before going to market, but Donna had reliable and efficient tradespeople available, and no issue ever seemed too difficult. Her collaborative and inclusive approach was greatly appreciated. Her recommendations for additional services that she felt may have expedited the sale were valued, and she was completely respectful and accepting when I chose not to proceed with some of her suggestions. Her communication was clear, practical and reassuring at every stage. She negotiated strongly with the purchaser to achieve a price that I was willing to accept and took the time to explain the reasoning behind her advice so I could make an informed decision. Her conveyancing recommendations were excellent, and the solicitor that I chose was a pleasure to deal with. Donna's knowledge of the suburb, particularly its historical events and the resultant significance to house presentations in the area, and the accuracy of her valuation was excellent and validated my confidence in her. The property presented one last-minute challenge pre-settlement, but Donna's rapid response including her communication with me for direction, and her immediate connection to her network of tradespeople, had the issue fixed quickly and efficiently, exemplifying her professionalism and strong interpersonal skills. Thank you Donna for making the process as smooth and as stress-free as possible. It has been a privilege and a pleasure to work with you and I wish you every success in the future. It is with confidence that I would highly recommend Donna to anyone seeking a capable, professional and collaborative agent, who listens to her clients and includes them at every step of the process.

Donna went above and beyond guiding us on our journey to buying our family home. As first time buyers, we truly appreciated Donna's efforts & time, with answering any questions we had about the house & the process to providing us with multiple recommendations when requested. Donna has a wealth of knowledge and the perfect blend of professionalism and personal touch that makes you feel like you are being looked after by a personal friend.

Helen Munro property, in my opinion (being an old ex Real Estate agent myself), would have to be the Tops Real Estate Agency in Townsville if not in all of North Queensland. ‘Clients Come First’ is certainly what the whole team professionally practice and it certainly shone through with Donna’s personalised, honest and caring approach towards me as a seller and also, from how I observed, towards the buyers as well. Donna proved, also with the help of their wonderful personalised media team, that their Website and their Facebook page advertising greatly complemented the advertisement on Realestate.com to sell my home in such a short time frame. Thank you Donna, Tracy and all the Team at Helen Munro Property- job well done!

Punctual with all time frames met . Great advice and service

Donna was very helpful with the sale of my property. Took all the guesswork out of the process and kept me informed every step of the way. Highly recommend Donna.

The process was made easy and handled seamlessly from Donna. I was well-informed the entire time, and the final sale price exceeded my expectations. A smooth experience with a great outcome, and her market knowledge is very strong. If you're looking to sell, I couldn't recommend Donna enough and I look forward to working with her again.

We had a wonderful experience with Donna. They went above and beyond to make it possible for us to be in the property before Christmas, which meant so much to our family. Her communication, professionalism, and genuine care throughout the process made everything smooth and stress-free. We would highly recommend them to anyone looking for a dedicated and trustworthy agent.

Donna is so honest and so helpful made selling my house so hassle free from all the support she gave me. Thank you so much Donna for everything you are amazing 💕

Donna just can't do enough for you, nothing's a problem. Thankyou Donna for making our sale an easy procedure, your knowledge and expertise made us feel very confident that we had chosen the right agent. Your prompt replies to any queries and advice was greatly appreciated, you are a very easy lady to work with.

Donna was the seller’s agent for the property we purchased, and she couldn’t have been kinder throughout the entire process. From start to finish, Donna demonstrated exceptional professionalism while maintaining clear boundaries and working in the best interest of the seller. At the same time, she showed genuine empathy and understanding toward us as buyers, which made what can often be a stressful experience feel so much easier. One of Donna’s standout qualities is her responsiveness—she is incredibly fast and proactive. Every question we had was answered promptly, and she kept us informed at every stage of the process. Her communication was clear, consistent, and reassuring, which gave us confidence and peace of mind. On multiple occasions, Donna went above and beyond to ensure everything progressed smoothly. These qualities—kindness, empathy, speed, and outstanding communication—are hard enough to find in a seller’s agent, let alone someone dealing with buyers. Her warmth, efficiency, and genuine care are qualities that are sadly rare in real estate. Donna is an absolute superstar, and Helen Munro Real Estate is incredibly fortunate to have her on their team. If you see Donna’s name on a property, you can be confident you’re in excellent hands.

Donna was amazing help throughout the whole process and was very kind.