Gemma Coady

Great experience and appreciate all your guidance.

Gemma understands her market extremely well, was always available to assist us, and importantly always presented us with the facts. Along with this, her friendliness and infectious smile always left us feeling confident that our goal would be achieved.

Gemma was always available to discuss the selling process with us. Gemma did this with professionalism and at all times was courteous. Gemma was able to eliminate a lot of the stress involved in what is a major event.

Gemma was highly motivated, determined and gave great communication throughout our sales process. Highly recommended

I don’t generally like leaving negative reviews however i thought I better leave one in this case as I felt it was only fair to share my genuine experience. Despite seeing a number of positive reviews, I have to say my experience with Gemma Coady was immensely disappointing. As purchasers of a property where Gemma was acting for the seller, we found communication frustrating and, at times, inconsistent with what had been promised. There were repeated requests for updates throughout the process, which we provided wherever possible. However, I was surprised to later hear that Gemma had commented to my selling agent that she needed to contact him because “I went silent” — despite the fact that I returned every call she made and maintained communication throughout the transaction. I fully appreciate that real estate agents have a responsibility to represent their clients’ interests, but professionalism, transparency and keeping your word are equally important. Unfortunately, based on our experience, these expectations were not met. Sadly, we also feel aspects of the property were misrepresented during the sales process. Since taking possession, we have identified issues that will now require rectification at our own expense. Had these matters been disclosed or accurately represented from the outset, it would have influenced our understanding of the property and the costs involved. While I understand that real estate is a commission-based industry, throughout this transaction I was left with the impression that securing the sale was the priority, rather than ensuring a positive experience for all parties involved. Customer satisfaction and long-term relationships are just as important as achieving a result, and unfortunately that was not reflected in our experience. Purchasing a property is already a stressful process, and this experience added unnecessary frustration. While others may have had different experiences, ours was disappointing.

We couldn't be happier with the fantastic job Gemma and her team did selling our home. Even though she isn’t local to Mundoolun, you would never have known it. She did her homework, took the time to truly understand our property and was completely across the local market dynamics out here. Gemma worked incredibly hard for us (just like she did when she sold our last home), and she made sure her entire team was educated and across every single detail of the sale. Her communication was top-tier, and her dedication paid off with a great result. If you want an agent who will put in the hard work and actually care, then I highly recommend Gemma and the Gemma Coady team!