Very friendly and transparent. Excellent communication.

Gillian came to us already highly recommended, and she managed the sale of our property with absolute professionalism, bringing her extensive experience to the table at every stage of our marketing campaign. We were particularly impressed with her attention to detail, through regular and detailed email and phone communications after each opening, and in the lead up to auction. We felt she was always acting on our behalf. This was key to us maintaining a clear objective and realistic idea of what we hoped to achieve with our property sale, especially given we lived interstate. Gillian took extra care to make our property presentable at every opening, with little extra efforts after windy or wet weather. We have bought and sold several properties over the years and we have to say this was indeed one of the most seamless, stress-free and successful auction campaigns we have ever experienced. All credit to her hard work for our recent successful auction, in which we achieved a result that far exceeded our expectations.

We found Gillian to exceptionally professional at all times, her communication and response times were outstanding. Her advice and tips on how to prepare our home were very good. Gillian was always readily available to discuss any concerns or issues and was very knowledgeable regarding the selling process. Gillian was diligent, meticulous and displayed a great attention to detail.

Gillian was terrific when we sold our property. We both live out of Canberra in different states, so were not familiar with the local market and had to make many decisions while far away. She clearly had a deep knowledge of the local market and helped us work out an effective marketing strategy. Gillian was in constant communication with us. We were informed of every development very soon after it happened. She provided detailed feedback after each open home about buyer interest in the property. By the time of the auction, we felt well informed and prepared to make those important decisions like where to set the reserve price. She is also a warm and honest person. While providing professional guidance, she was always careful to work with us in the way we wanted. We felt that she respected the time and love our late mother had put into the house and garden. Ray and Juliet

Gillian made buying my first property a seamless experience. Gillian is extremely professional whilst also be very personable and warm. Her communication was always transparent and consistent which put me at ease whilst making such a big life step. Gillian goes above and beyond for her clients and I could not recommend her enough!

Gillian was excellent with her communication and keeping me updated on how open homes went, how internet traffic to the advertisement was going, and registered bidders for the auction. She attended other open homes in the area so she could scope out the competition, and consequently let me know if I needed to refine my expectations on price given similar properties on the market. I was never left wondering how the campaign was going or having to follow up on it - which was very helpful when juggling multiple other matters associated with an estate.

Gillian is exceptional. From the first open home to buying a property through Gillian, she has been professional, friendly, warm and knowledgeable. Gillian is very detail-orientated, which is great for someone feeling overwhelmed with the process. I couldn’t recommend Gillian enough.

Gillian has made the selling of my unit process very easy. She was always responsive,professional, knowledgeable informative & very easy to work with. Very nice person.

Gillian was very helpful and professional with the purchase of the property.

To Whom it May Concern: Wendy & I struggled greatly for two and a half months(as older people) to buy a new property after selling our own house. It was such a delight to finally come accross Gillian Thhorn from Blackshaw Agency. We found Gillian to be full of integrity & honesty in all her dealings with us & this was so refreshing for us in purchasing our new property in Isaacs. Her constant attention to important detail was truly magnificent in every area. We are glad to highly recommend her to anyone buying or selling a home. Yours Thankful for all her great assistance in the process! John & Wendy Macknamara (Isaacs, ACT)

Gillan was very professional. She knew her business and guided me effortlessly through the sale process from start to finish. She did not embellish the facts, gave sound advice and explained things clearly and effectively. Gillian kept me regularly informed of developments throughout the sale process and worked tirelessly to ensure the eventual auction was a success. In the end I had eight motivated bidders. I could ask for no more in what is currently an increasingly rocky market. Even after the sale she worked tirelessly to ensure both I, and the buyer knew how to proceed, again guiding us through the process every inch of the way. Refreshingly, it was also service with a smile and genuine attitude of seeking to help, not just to secure a commission.

We had a great experience with Gillian buying our new property. She was organised, proactive and helpful which made the process feel easy and uncomplicated. Would recommend working with Gillian!