We chose Ian because of his success selling other properties in our street and he is a local. We agreed on the approach and he went to work immediately. We had great interest at all opens and he (and his team) kept us informed at each step. The process was seamless, which meant less stress for us. The outcome was fantastic. 10/10
Our experience with Ian Dempsey and Ray White Preston has Positives and Negatives. Positives. Shelby was helpful at the two open inspections we attended. Rose was incredibly friendly and helpful on the phone, letting us know what was happening up until the final week. The bow on the front door and gift basket were lovely and unexpected touches. Negatives. When we went to the final inspection on a Monday before settlement, Laura let us in and turned on the lights. The stair lights were flickering and she said "Don't worry, we'll get that fixed." She then proceeded to take notes of the few things we mentioned ie. How does the front door smart lock work? (it wasn't functioning on the day). Also questions about the power, is the water solar heated, gas or electric? Is the ducted heating gas or electric? Laura said she'd get back to us on those issues ASAP. We took her at her word but didn't hear anything during the week. We were busy preparing our move. On Friday afternoon after we had finally received, signed and delivered the contract, Rose returned our call to say there was something wrong with the front door lock and added the house was either gas or electric. On the following Tuesday for settlement day when we got the keys, we discovered: - Even after replacing the batteries, the front door smart lock had a faulty mechanism. - Staircase light was still flickering. - Two more lights needed replacing. - Most concerningly, the internal back door to garage keys were missing. We called Rose and she told us the previous tenants never returned them and we bought the house "as is", so there's nothing she can do. The only keys we saw up to this point were a heap of window keys I stumbled across in a kitchen drawer. This added unnecessary stress and a real feeling of disappointment on the first day of buying our first home. These simple but very important factors were poorly managed.
Ian is a new breed REA. Forget the nonsense and the mind games. Ian is genuine, honest and clear in his communication. He knows his market like the back of his hand. While Ian represents the Vendor and works hard to maximise the value of his clients property, he also communicates with buyers (who he clearly understands are also potential vendors) with transperancy, integrity, respect and fairness. I recommend him with full confidence.
Ian's knowledge of the property market was extensive, our area in particular. He was always in communication with me regarding open for inspections, queries and our auction, which was by zoom as of covid restrictions.
Ian is by far the best real estate agent I have dealt with. Excellent knowledge, expertise and experience. My interactions with Ian surpassed my expectations every time. Ian dealt with a very delicate situation with a very professional attitude.
Upon appointing Ian to manage the sale of my property I found Ian to be professional and thorough throughout the auction campaign. Ian at all times provided feedback following each open for inspection and was clear on his expectations for the property. The final sale was beyond my expectations. Ian is a credit to Ray White. Also thank you to Rose, Shelby and Mathew Marotta who all did a great job.
Although the sale of our property was quite complex and required a great deal of skill, professionalism, understanding and persistence, Ian was up for the task. He was determined to sell our property at a price we were happy with, despite the challenges. We felt confident that he was very aware of the current market movements, and what it would take to sell our particular property at this time. He reassured us that we would be successful and that he would be there ensuring our success and he was. We are extremely happy with the outcome and Ian's determination and skill in securing such a successful outcome. We believe that it was Ian's unique skill that got us there and without him we would not have had this success. We would recommend him highly to anyone who is wanting to buy or sell their property.
Most time he is on the phone talking to the buyers, he is professional, I can see he will have a bright future
I have the highest regard for Ray White Preston having worked closely with Ian Dempsey and the team. Ian and the team are knowledgable, helpful and were able to reassure me throughout the entire process.
We recently purchased a property from Ian and the service and advice was fantastic. He was very helpful with our requests and we are really happy with the purchase. Highly recommend Ian and Ray White!
