I’ve never thought highly of real estate agents, and to be honest, all of my past experiences (from renting to buying our first home) unfortunately lived up to my expectations—rude, unresponsive, arrogant, the works. So, when the time came to sell our home, I wasn’t exactly excited about the process. (I’m sure many people out there feel the same.) That’s why I was so surprised when we came across Jen. She was extremely professional, honest, and hard-working. From the very first meeting, through all the open homes, and right up to the final negotiations, nothing was too difficult. I’ve never met an agent who works as hard as Jen, and her communication is simply outstanding. The real estate industry—and Jellis Craig—are lucky to have her. Bottom line: if you’re looking for an agent, Jen’s the one.

Jen Harlow, has been the kindest person you could wish for when purchasing property. She will guide you through the process & ensure the stress is as low as possible.

The best so far that we have met, she didn’t only helped us get the property but helped in renovation suggesting and sending contractors for quotes and stuff as we were living fairly far from the property we appreciate her help during the whole process

We engaged Jen to sell our home and she did that perfectly. Jen was highly professional, gave great advice, excellent communication and we achieved a fabulous price higher than our expectations. We strongly recommend Jen to represent anyone in the sale of their house and would not go anywhere else.

Jen was great when I was buying my first house! She was patient with my questions and coming back to view the property, and helpful when I was going through the buying process.

We were introduced to Jen Harlow from Jellis Craig on a recommendation by a good friend and on our first meeting with Jen found her to be totally professional and caring. Jen provided us with good advice regarding the real estate market and took into account all of our concerns and made the sale of our property easier. Any concerns we had Jen dealt with these in a thoughtful and professional manner. We always felt that she was only a phone call away and was very quick to respond to any of our questions and that nothing was too hard for her. Jen had also reached out to us after the sale of our property to check that we were happy and if we had any concerns. I would highly recommend Jen and the Jellis Craig Ringwood team to anyone who is looking to sell or buy a property in the area. She is a star.

The best thing about Jen is that she makes herself readily available ALL the time - like even if when I needed some information at 9 o’cloxk at night, I’d leave her a message and the next thing she would have replied. And this was before AND after purchase. Friendly, professional but also down to earth. Thanks Jen!!

Jen was so pleasant to buy our home from. Always communicating in a timely fashion and lovely to deal with. I only wish we engaged Jen to sell our house.

I had an excellent experience working with Jen as my real estate agent during my recent home purchase. Her professionalism and expertise made what could have been a stressful process much smoother. Jen consistently provided clear, detailed feedback throughout the entire process. She was always prompt in responding to my questions and concerns, which gave me confidence during such an important transaction. What really set Jen apart was her network of trusted professionals. She provided excellent recommendations for a conveyancer who handled all the legal aspects efficiently, as well as reliable companies for both pest and building inspections. Having these trusted contacts saved me time and gave me peace of mind knowing I was working with quality service providers.

Jen Harlow was an absolute pleasure to work with. She is warm, approachable, and incredibly knowledgeable. Throughout the buying process, she kept us well-informed and made sure everything was handled efficiently and transparently. What impressed us most was her genuine concern for both parties — she truly looks out for everyone’s best interest and strives for a win-win outcome. Jen’s professionalism, honesty, and dedication made the experience smooth and enjoyable. We couldn't have asked for a better agent!

Jen was extremely responsive to all of my requests. She was very helpful with advice and education about the auction process, as well as preparing my property for market. This has been a great experience!!

Jen was relentlessly positive in assisting us to sell our house. Her warmth, professionalism and excellent communication skills ensured we always felt involved and engaged. Would always recommend her to friends and neighbours due to her extensive knowledge of both the local market and the support vendors need during what can be a stressful process