Unfortunately, we did not receive any calls or emails to be followed up with how the inspection or interest would be. Compared to other agents, both LJ Hooker an Home by Molly called us and asked how we felt like and gave us price guides after inspections. They introduced to us similar properties based on our budgets. They kept updating new inspection times, auction times etc for us while we were looking for properties. They have been very helpful and thoughtful even though we did not bid successfully. They still called us and suggested similar properties after we failed auctions. We only got a chance to talk to Jess after we bid successfully. As I said, no one liaised with us before auction. Sorry that I could not give too many comments about Jess based on our limit conversation. However, I can offer some feedback on Jess after auction. She has been really helpful and giving us prompt reply. We accidentally interrupted her lunch break and asked if we could get some equipment measurements in kitchen area before settlement. She stopped her meal and organised available co-worker for us straight away. I like her personality and receive an exceptional customer service from her.

We are so grateful for getting to know Jess S and her team. She is so professional, experienced, knowledgeable, passionate & super supportive. Thank you so much for helping us sell our house. Highly recommended to all buyers & sellers

Jess made the process of purchasing our first home so simple. She was approachable, knowledgeable and responsive to all our questions. 10/10 I would recommend buying or selling through Jess.

We͏ bought the house through Jess, Some of the highlights of our dealing with Jess were: 1) She was always available on phone (even after hours). 2) She and her staff were able to answer our questions in a prompt and professional way. 3) After-sale support was excellent. After we bought the house we decided to sell our old house and engaged Jess and her team. And this time we found: 1) Their marketing and online campaign were flowless. (There were no errors in text or pictures) 2) After each open house they would email us a detailed report of how many people inspected the property and how many were interested. (The report was simple and full of useful information) 3) As before, the team was always available to answer phone calls. 4) Jess and her team went beyond and above the get the highest price they could achieve at the Auction. (We didn't get the price we wanted but the sold price was close enough, perhaps we were a little unrealistic, but the team did everything).

We chose Jess (once again!) to sell our second property as we were so impressed with her knowledge, marketing and communication from our first sale. Jess & team, even under a new badge, produced amazing results for us, and most importantly we felt that she was there every step of the way, despite having relocated interstate prior to the sale. Jess does not overpromise then underdeliver - instead she is realistic, takes into consideration the real estate market at the time, understands buyer behaviour and strives to create a marketing masterpiece aimed at the right buyer to ensure that matched with the best buyer - and works hard to ensure everything happens. Her strong communication skills, knowledge, experience and drive were invaluable through this recent sale - she had an answer to every question, she had a swift solution to any problem, she worked with the buyers to meet our needs. We felt so well supported through the process, and even being second time sellers, every sale can be different and Jess and her team’s expertise made everything feel controlled and as smooth as possible. We needed a quick sale and settlement, without compromising on price. Getting the balance right was key for us, and Jess & team managed to get it perfect and delivered, without being afraid of working through difficult circumstances. We couldn't have been more well looked after by Jess, JD and Sam and we are so forever grateful for their hard work to produce an outstanding result for us. Thank you, team!!

Often buying and settling property is a stressful and a hectic process. Jess smith and her team is professional and was pleasure to deal with. Our settlement was subject to 30 days and was filled with easter break and public holidays. We did it all in 34 days and thanks to her team which ensured that no panic on seller and buyer’s end. Wish you all the best to Team at Stone Gungahlin.

Jess and her team are always bright, friendly and approachable. It was a real pleasure to work with them on the marketing and sale of our property. We really valued the time Jess took to explain our options and to manage our expectations. Communication was brilliant from start to finish and we couldn’t be happier with the quality of service we received.

I can't fault Jess and the team at Stone Real Estate. Jess has been friendly, honest and responsive throughout the sales process. I'd recommend her to anyone who is looking to sell their home.

During the whole process Jess was very supportive and guided us well. She has been absolute pleasure to deal with and she went out of her way to help on some instances. She is also ably supported by her office who were quick to resolve our queries when she was not contactable.

We had a 5 star experience selling our home with Jess Smith. Bubbly and full of positive energy, Jess and the Stone team kept us in the loop with everything regarding our sale. We were nervous and a little scared initially, as we wanted the best outcome and had never sold a house before. Luckily enough for us Jess took the wheel and made a perfect game plan. Once executed we were amazed by the outcome, 100k over our reserve! We will be using Jess again in future, cant recommend enough! Special thanks also to Jess D and Sam who played an important role in our wondeful experience and outcome!

We bought our new place and sold our old place through Jess and the Stone team. She was a constant blur of positive energy and kept us engaged throughout the whole experience. Having never sold a place previously, we were nervous but Jess and the team were always reassuring. They were honest, supportive and friendly not just to us but to the whole family. Would 100 recommend the team.

Jess and her team were extremely thorough, researched the market very well, able to give truthful insights into the market and we’re very professional. Their communications were thoughtful, easy to understand, not too much and never too little and always on target. They worked hard for us and nothing was too much trouble or effort. Their suggestions were great and backed up with reasoning. We will have no hesitation in using them again.