We are first time vendors and had no idea what we were going. Jess has impressive knowledge of the market and had a clear idea about what our sale would look like and what we should do to maximise the chance of a sale. She was caring and went above and beyond to make sure we were okay and happy with how everything was going.
It’s amazing work with someone that truely wants to see young people succeed. Jessica Froude made a seemingly nerve racking task stress free. Hope I get to work with her and the Harcourts team again one day.
Jessica was a professional, thoughtful and informative agent to deal with during the selling process. I would recommend Jessica and her team to anyone considering selling their house. Thankyiu again!
Jess was very helpful and very patient with us for the purchase of our first home. Thank you
We found Jess to be both professional and easy to deal with during the sale of our property. Jess always kept us informed as to what was happening. And we would highly recommend jess to anyone wishing to buy or sell their property.
We found Jess to be very professional, helpful and patient, nothing seemed to much of a hassle and was more then happy to assist where ever she could, would definitely recommend to anyone we know who’s wanting to sell their property
Although my expectations of a real estate agent were already quite low, I was disappointed in my experience with Jess and the Harcourts team. In no way did we feel supported throughout the process of purchasing our property. Communication was minimal, and we often felt that our questions/concerns were either ignored or handballed onto other people. Face to face contact at inspections was also lacking. On the final inspection of the property, we were asked to list any questions or concerns to be fixed before settlement. This was not done, and we were provided with no answers. We somewhat naively thought that there would be more guidance and support provided by Jess and the team, whether we were first home buyers or more experienced, it should not have mattered. We were also of the impression that for a real estate agent there should have been more knowledge and professionalism. Jess seemed disorganised, uninterested, and poorly suited to this role. This was not a 'client focussed' experience, we end this journey feeling taken advantage of as we can assume that Jess has profited greatly from the sale of our property with very minimal effort.
Jessica was very helpful and knowledgeable about the area. We purchased land so there wasn't any need for additional visits or information. We received all the info on our initial visit.
Jessica is an excellent communicator and is well versed in the property market in this area.
Jess was a fantastic agent! Very hard working with great correspondence throughout the process. Would highly recommend for anyone selling their property!
