Karen not only did an excellent job of marketing and selling the property but also gave effective advice on preparing the property for sale and also provided contact details of the various service providers needed to undertake the tasks.
Karen had sold me the property, so we already had some rapport – so when I approached Karen for an appraisal, she really looked after me – Technically, a repeat customer! Karen provided the appraisal and it was encouraging – I knew she was the one to get the outcome I wanted. A preparation plan was made, as the property was nice but needed some aesthetic help. Karen had the contacts for all the trades and services I needed - they were all cheaper than competitors and they were AMAZING. It’s certainly more about who you know, and Karen is the one you want to know when selling a place! Everything, from go to whoa, went so well with so little stress – and I can’t thank Karen and Team Renouf enough for all their efforts!
Karen is very customer focussed, she knows the market well and understands what’s important to the buyer and the seller which she applies well to ensure you get the optimal outcome. She was totally aligned with our thinking even when the outcome may not have suited her own objectives.
Karen and her team were absolutely amazing. They made the process of selling our home so effortless and achieved all of our goals. Both Karen and Daniel displayed a high level of industry knowledge, Professionalism and understanding of the seller’s needs. I would highly recommend Karen Renouf and her team from L J Hooker Cleveland to anyone selling or looking to buy a home.
This was the first property we bought many years ago and the first property that we sold. Karen explained how the sale process would work including what she was going to pay for and what we were going to pay for. We interviewed a total of seven local agents and we knew right from the beginning that Karen was the one that would look after our interests the best. Karen is a great listener as all our suggestions were incorporated into the final marketing package. She did say that she was a good negotiator and that was proved correct because we got extremely close to the higher end of her estimate. We are happy it sold within five days of being listed on the internet (one day after the first open house). Well done Karen. We were blown away with the property listing on the internet. All photos, videos and walk throughs presented the property in the best light possible. As with most things, there is a team in the background that provides support. We would also like to recognise Karen's team "Team Renouf" because they all performed extremely well and it is truly a well run family business. We love this house and we hope the new owners love it too. Thank you Karen and team. Kind regards, Jo & Richard
We recently worked with Karen to sell our house, and we couldn’t be more pleased with the experience. From start to finish, she was professional, knowledgeable, and incredibly capable. She guided us through every step of the process with confidence and clarity, making what can often be a stressful experience feel smooth and well-managed. Her attention to detail, strong communication, and deep understanding of the market ensured that everything moved forward efficiently. Thanks to her expertise and dedication, the sale was completed successfully and without complications. We truly appreciated her commitment and would highly recommend her to anyone looking to buy or sell a home.
The sale of my property was handled by Karen and her team. They were extremely professional and helpful in guiding me through the process. Karen worked closely with my tenant to make sure they were well assisted, kept up to date and disruptions were minimal. Would highly recommend.
We were going to open houses and finding it difficult to be successful in purchasing a home. Karen and Daniel Renouf were extremely helpful and supported us all the way through the process.
Karen, Daniel and Team Renouf made the selling process so much easier. Their market knowledge and professionalism was second to none. Their communication was brilliant - they answered all questions promptly, listened to your needs, explained everything and problem solved as necessary to achieve your desired end result. Very glad I went with Karen and Team Renouf.
It seems rare that an agent selling properties remembers discussions had during their open homes, remembers your family, understands what you are looking for from the types of properties you've inspected, and makes sure to let you know when they're hitting the market in a way that doesn't feel like they're "selling" you; but Karen and her team does. We looked at a few properties where Karen was the agent, and the recognition was always there; we felt understood. When we put an offer on a property and were outbid, Karen made sure to keep an eye out for something in a similar style. A few weeks later, when walking through a property of hers that we felt was not quite right for us, Karen took the time to quietly let us know of a new off-market opportunity that was in the final stages of preparation, paint etc. A few days later and we'd secured it before it had even hit the open market; stress gone, everyone happy with the price. Wonderful agent that actually cares.
We were introduced to Karen and the Team through one of the sellers from whom we were purchasing. As full time workers, it’s hard to find time to get to midweek inspections, especially when bidding in such an incredibly competitive market. That being said, Daniel was able to set up inspections outside of regular hours so that my partner and I could inspect the property before and during sale. As first homebuyers, this was integral for ensuring we felt confident in our offer and our decision to proceed. Furthermore, we were given updates every step of the way, solidifying the confidence with a personal touch. Special shoutout to Daniel for providing us a lovely welcome package. Absolutely top notch service - really made us feel welcome in our new home. I would highly recommend Daniel and the team.
Had an amazing experience with the Karen Renouf team. They were so down to earth and easy to communicate with, every question we had was addressed promptly and personally. Would highly recommend to anyone buying or selling.
