Really have to commend Kathleen and the BIWR team! The purchasing process was new to me but we were supported the whole way, above and beyond what was really necessary. Communication was great and even post-sale they made sure everything had gone smoothly. Very happy with the experience - hopefully not buying again for a LONG while but would definitely get in touch if so!
It was a pleasure to deal with Kathleen Luck as a first time buyer. Kathleen was friendly and approachable and her open communication ensured the whole purchase ran smoothly. We were also very surprised with the personal touches she provided when we moved in - it was so lovely and made our first home buying experience something truly memorable. Kathleen and her team go the extra mile, they have great enthusiasm and are very community focused. Thanks so much for helping us find our beautiful new home in The Gap.
Kathleen, Jules and the team at BIWR are amazing. Helping us every step of the way and keeping us updated as the campaign went along. Nothing was ever too much to ask of the team.
My wife and I had bought and sold property before and can honestly say we have never experienced anything like the outstanding level of customer service we experienced from Kathleen Luck and her team. From the very beginning of the process we felt valued by the entire team who were all outstanding communicators and incredibly responsive to all our needs no matter the time of day. Kathleen and her team are able to maintain a very high level of professionalism while also making the process feel very personal which is an incredible rare and refreshing experience. We also loved the fact that the team not only work but also live in the local area and their pride and knowledge for their local community made it an easy transition for our family who were new to the area. We would highly recommend Kathleen and her team to anyone looking to buy or sell their property.
The Kathleen and Stephen team were extremely professional, helpful, respectful and communicative throughout the whole process of buying our family home. We would certainly use and recommend them as agents if ever needed!
As the seller of this property Kathleen and her team gave us confidence from start to end. Their knowledge of the Gap, advice and communication proved invaluable and the sales process was stressless because Kathleen knew we did not wish to negotiate on pointless details. We would highly recommend Inner West Reality to anybody wishing to sell.
From the first veiw of our new home, we found all the BIWR staff friendly and efficient. Kathleen was easy to approach and even the dumbest questions were taken seriously and answered with a friendly smile! The whole team from the sales team to Megan in accounts Have been a pleasure to work with. Both my wife wish them continued success. TM.
Kathleen and her team gave us confidence from start to end. There knowledge of the Gap, advice and communication proved invaluable and the sales process was stressless because Kathleen knew we did not wish to negotiate on pointless details. We would highly recommend Inner West Reality to anybody wishing to sell.
We approached Kathleen and her team to sell our house and were impressed with her local and tailored knowledge, approachability and willingness to work with us. Through the process BIWR’s communication was seamless and they did what they said they were going to do. I would highly recommend Kathleen and her team.
Kathleen and the entire team did a fantastic job in selling my home. They were always very professional from the beginning to the final hand over there was always an open conversation about what was happening. I would definitely recommend them to anyone.
My wife and I have bought/sold several properties over the past 15 or so years and have therefore been involved with as many real estate agents. Without the slightest doubt, Kathleen, Hayley, Trudy, and Megan at BIWR have been one of, if not the single most pleasing agents to deal with. From our first interactions right up until hand over of the keys, the BIWR team have kept us informed, and given us a nudge when we needed it in their friendly & easy going, yet punctual and professional way. A+ mark.
Kathleen has created the perfect team at BIWR who provide ultimate service! Their expertise looks after you every step of the way from initial enquiry up to “SOLD”. Kathleen’s energy is matched by her professionalism & integrity. She keeps everyone informed & all messages are answered quickly, honestly & with genuine enthusiasm. Hayley was always on time with a friendly smile & responded immediately to any calls. Selling a house is always stressful, but BIWR made the process as easy as possible.
