My husband and I recently purchased our first home with Brisbane Inner West. From our first encounter, Kathleen conducted herself with utmost professionalism. What really made an impression on us was her genuine nature- so refreshingly different to many of the real estate agents whom we have met in the past. We really appreciated her excellent and prompt communication in answering our many questions between making an offer and settlement. It was a pleasure to work with Kathleen and her team.

Working with Kathleen and her team was a delight. Every detail was considered and their communication was top notch. Kathleen had lots of useful (and cost effective) on getting our property ready to sell, and her team were very hands on in recommending and managing trades people. A great local business!

Kathleen was warm and welcoming. Kathleen imparted great knowledge on us of The Gap and helped us to fall in love with the suburb almost instantly. We are over joyed with our purchase at The Gap and owe a lot of our decision making to Kathleen's friendly nature and the extra time and care she gave to us throughout the buying process.

Great working with Stephen, Kathleen and team. He was very happy to help and even provided some moving boxes once our house was sold. Lovely family business!

As a buyer, I really valued their open, honest and transparent approach and the support they provided throughout - nothing was too much trouble. Kathleen always kept me updated during the process and, on settlement day, when I walked into my new home there was a very thoughtful welcome gift waiting for me. That care and personal touch was evident in everything they did. Buying or selling I would absolutely go with Kathleen and the BIWR team.

Kathleen is a very astute and professional agent. She is very easy to deal with even though you may be just one of many buyers at her open home all trying to get her attention in this sellers market. She has an excellent team around her and as a prospective buyer I found her presentation of the property together with all the associated information very professional and informative. She also has a good sense of humour.

We have recently purchased a home from Kathleen and Stephen. They are the most realistic and down to earth agents we have ever met. They are kind, no fuss, no nonsense people who are more than happy to help along the way. From helping us learn our way around the new suburb to offering boxes to assist with the packing. Thank you.

It was my first time selling but Kathleen, Stephen and the team organized everything. I was given a time line, what to expect and contact every step of the way. Very caring and considerate with everything and always happy to help with the silliest questions and worries. They felt like family.

As a prospective buyer, Kathleen always provided prompt responses to my enquiries. We hired her to sell our house because she articulated a clear marketing strategy, which proved effective and efficient. She and her team are a pleasure to work with and I wouldn’t hesitate to recommend them.

Kathleen was extremely knowledgeable and helpful when it came to the sale of our house. Kathleen responded to our enquiries in a timely manner and was always willing to advise/help. We are extremely happy with the overall experience and outcome.

When it came to selling our home, there was only ever one agent we would trust to represent our best interests. Kathleen loves the real estate game, but is clearly not just in it to make a quick buck; we felt nurtured while she managed the sale process, and she finds real joy matching families with homes. The Gap is blessed to have Kathleen advocating for the community in such a genuine and inspiring way. Her long-standing support to the local schools, groups and businesses is second-to-none.

Searching for a family home for the past 7 months was not like what we had expected. The seller’s market kept evolving and we had to keep up with the changing worth of properties and the importance of competitive conditions. We were driving around every weekend with a long list of homes to inspect with our two children in tow, whose excitement levels to see another house had long ago waned. We focused most of our searches in The Gap area as it offered us the proximity to our children’s school, green spaces, bike trails, larger blocks and a community that is proud on supporting one another. We got to know the real-estate agents servicing The Gap quite well in the process; having placed offers on their various listings but never quite managing to get over the line… Kathleen Luck and her team were always fresh and happy to greet us on the Saturday inspections - having all the information at hand for their listings. Kathleen, Stephen Jules and Chloe were always kind with their time and informed us of upcoming opportunities that might suit us - including the family home we ended up purchasing through them. Kathleen also makes the contractual negotiations as stress free for the buyer as possible; at all times professional but goes beyond what is expected and explains the seller’s situation and expectations and guides you in the process. We are so grateful to the team at BIWR for helping us find the house that we are excited about starting our next chapter in.