Very professional . Great communicator. Very friendly. Great advice on getting house ready to sell. Nothing was too much trouble. Quick feedback after inspections . She was able to get us an excellent price for our property . We chose Katie because she has a great reputation in Williamstown
Katie’s communication has been nothing but warm and approachable with an excellent Knowledge of the market. Katie has made our experience in buying very rewarding.
Katie's knowledge of the market was exceptional! Always accessible and proving constructive feedback for best outcomes. It has been a real pleasure working with Katie!
Katie's knowledge of the market was exceptional! Always accessible and proving constructive feedback for best outcomes. It has been a real pleasure working with Katie!
Katie assisted with the sale of two properties. I found her to be highly professional, an excellent communicator, and very empathetic. Would not hesitate to contact her again.
Katie assisted with the sale of two properties. I found her to be highly professional, an excellent communicator, and very empathetic. Would not hesitate to contact her again.
Katie has been an absolute pleasure and the consummate professional to have working on our behalf to sell our property. Katie has given us fantastic advice and guidance and we knew our sale was in the best hands. Due to COVID we held an online zoom auction and had the confidence that despite these challenges we would succeed. Katie managed to get us a fantastic price for our property and we highly recommend her and the team at Williams!
Katie provided us with sound advise throughout the sale process and her support and communication reflected her sound appreciation of the market conditions, prospective purchaser details and vendor needs. Her advice to us regarding presentation of the property and auction strategy was excellent and the price achieved on auction day was above our expectations.
Please note our experience of the Williams Property Management team for 3 - 4 years was good, however our experience with Katie as a sales agent however was entirely misleading and unprofessional. 1 Katie failed in her duties to appropriately manage the open home inspections. She didn’t even tell the tenants that the Property would be open to buyers on more than one occasion. She then asked us (the vendors) to pay $250 compensation for the inconvenience to the tenants! 2 Katie failed to attend the final open home at all, despite a specific agreement that she would be the lead agent from the outset – which she assured us she would do. 3 Despite agreeing a marketing fee, which included a sales board at the front of the Property. She failed to place any auction signs at the end of either side of the street at any time during the campaign or on auction day – but was still happy to charge us $900 for the sign! 4 Possibly the most unprofessional act was that Katie changed the auction date without our consent! This seemed to be to suit her own diary. She was then late on the auction day and asked her junior colleague: “where are all the buyers?” 5. There was a buyer at the auction, but she discounted him even though he wanted to put in an offer. She did not try to negotiate or act in our best interest at all – she simply wanted to get to her next auction and let it pass in. He ended up paying reserve, but it had nothing to do with her sales skills! Sellers beware, there is no dispute resolution process and agents like this can simply avoid or 'not respond' to any issues you have and there is little you can do legally. Please note, I was not unhappy with the sale price, the unprofessional service is the issue here. I have given Katie and Michael at Williams RE ample chance to respond to these concerns.
When we decided it was time to pop our home on the Market, prior to an interstate move, my husband instantly said "we are using Katie Smith" - it was a no brainer! We bought from Katie when we moved into the Newport area and since then have watched Williams Real Estate go from strength to strength in the local area. We are very grateful to Katie, John and the Williams crew for guiding us through this process and achieving a wonderful result, for us... AND for the family who have now purchased our home. May they enjoy it, and the area, as much as we have! We are delighted and so appreciative of the ease of dealing with Williams!
From start to finish Katie Smith from Williams Real Estate made the selling of our house an enjoyable and stress free experience. Katie was assisted by John Limperis and along with the team at Williams ensured we were regularly updated on potential buyers, the market and our concerns. Her knowledge of current trends and her meticulous attention to detail ensured we achieved a sensational price. Thank you Katie, John & Team.
Great experience. Any questions were answered and dealt with immediately. Katie was a very caring person through the whole process. Would definitely recommend Katie to sell your home. Her knowledge and experience made the whole process easy.
