Kim helped the reviewer sell this property

We appreciated the friendly and flexible style of the agency.

As a family, we were selling mum's townhouse and Kim and the team respected our collective experience and CCR covered all the bases well without being pushy. We weren't local and Kim was the primary point of phone contact and it worked well. We met a number of people from the agency but we never met Kim, she seemed very busy. I would have preferred to know that everything was with the same people we spoke with at the initial meeting. (not a big issue just a comfort thing) We are disappointed with realestate.com which doesn't provide flexibility to the agents on listing categories. Is a standalone townhouse, a townhouse, a unit or a house?