Kim and Amy were absolutely amazing in helping us put our house on the market and advertising it. Not only were the whole team professional and knowledgeable but they were thoughtful and ready to help in nay way necessary. They were honest, straight forward and an absolute pleasure to work with.
Kim Poso and the team were excellent from start to finish. We were interested in buying for quite a while and KPP always maintained high quality property listings and conveyed comprehensive knowledge of the market. Kim was incredibly accommodating and helpful in arranging inspections and never pushy. We were grateful for her help arranging building inspections and ensuring our purchase processed quickly. Communication felt honest and transparent and Kim really seemed to straddle looking after both vendor’s and buyer’s interests to get the right match with everyone happy. We highly recommend KPP
“Respectful” is the first word that comes to mind, the second would be “Kim and her team are positive and supportive “ making selling our home so much easier. Thank you Kim for such great experience.
Kim is warm, personable and customer-focused. She was a pleasure to deal with in all aspects of our purchase.
Kim and her lovely team were great at communicating through the whole process. In this digital age, we loved that they had so much passion for the photos and presentation. Kim was happy to help with all our needs.
A very professional team led enthusiastically by Kim. The online auction process worked well for our family when selling Dad's home at Pambula Beach. With 9 registered bidders (in a softening market) and a successful sale we couldn't have been happier. Thanks to Amy, Niki and Gabbie. Your consistent high level of service was so impressive.
The staff were always very friendly and professional. Excellent communication throughout all aspects of advertising and sale. Always available when responding to email/text/phone. The teams worked well together ie. staging team and solicitors, to make it as stress free as possible. We were disappointed with the difference between advertised price to sale price, and felt these should have been closer together. Maybe viewing the building report before advertising may have helped. Nil negotiations between staff and buyer to close the gap from offer to sale. Staff appeared to assume we were not following current market and local sales. Staff also seem to assume we had never sold or bought property before.
From first meeting to signed sale contracts Kim, and team, were extremely professional and attentative to our needs. Our property was marketed very well and sold within weeks for a price way above our expectations. Would highly recommend Kim to any prospective sellers in the region.
Kim and her staff were easy to deal with and kept communicating throughout the purchase . I would recommend Kim to any buyers or sellers if they would like a streamlined process for any realestate needs.
We had 2 valuations done on our property prior to selling, one from Kim and Amy and the other a professional valuation service. Both gave us the same figure. We listed it with Kim and sold it for the upper end of their price range after 24 hours. Honesty and efficiency, you can't ask for more than that.
In my past experiences with agents I was used to regular contact, regular updates, and a general care and concern for the vendor. I was disappointed in the entire process with Kim and her team. Promises of the marketing campaign such as drone and video never eventuated, a floor plan didn't happen until pushed, and updates to the ads which would more accurately reflect the property didn’t happen until I pushed hard (such as accurate parking spaces, adequate photos, and correct amount of bathrooms!). Messages and emails were often left ignored, and a lack of empathy and communication skills (perhaps she was great with buyer) left me feeling really uncomfortable from the beginning. I was also told that realestate.com don’t allow more photos than the few that were originally uploaded, but again when I pushed suddenly the rest were uploaded. I couldn’t rely on Kim to be straight with me. Promises of an active marketing campaign didn't eventuate and questions from me were usually left unanswered until repeated multiple times. I cannot recommend Kim and her colleagues, it felt like an imposition when I reached out to her and her team. I had to conduct my own second inspection with the buyers as Kim was away, which was difficult, protracted and unprofessional. Kim didn't contact me that afternoon to check in as to how the inspection went. I submitted my own photos to her team after the original photos didn’t capture the ocean and river views (which were the greatest attraction), and there was never a sense that collaboration was welcomed. I had to tell Kim we had settled. There was one SMS received from her upon settlement. Nothing more. No card, no acknowledgement of the sale. Glad it’s over. Perhaps Kim is better placed with quick and easy sales, however it would be great if she and her team worked on their empathy, communication skills and receptivity to the actual needs of their client. Having a heartfelt image didn't ultimately ring true.
Kim and the team were wonderful to deal with when purchasing our new home. Their knowledge and family feel made the buying process easy. Would recommend Kim to anyone looking to sell or purchase a home. Thanks Kim on helping us secure our dream home.
