As excited first home buyers, we were very disappointed with what could have otherwise been a pleasant experience. Communication was very lacking, to the point where the 'For Sale' sign and 'SOLD' sticker had been taken down after we had discussed taking a photo with it first. In the weeks leading up to settlement, my calls and messages went unanswered after which I asked my wife to call and she got through straight away, which leads me to believe Kyle was avoiding me. I understand that Kyle had been involved in a car accident in that time and taken time off but there was obviously no communication or proper hand-over within the company which is worrying. After finally getting back in contact with Kyle and asking to organize a final inspection over the phone, he never got back to me and left me in the lurch again. I eventually had to get a hold of someone else and ended up getting a final inspection just hours before settlement.
Kyle's reviews
As stated above communication lacked on this sale.
Kyle was a pleasure do deal with. He kept me up to date with negotiations and was extremely friendly and approachable.
Time will tell how good a deal I got for the money I paid, but on a personal level we are glad having met Kyle Esson and him making this deal happen. Surprisingly different from all the agents we met before.
Kyle is professional throughout all the conversations. He is trustworthy and able to provide key insights into the area, house and associated approach. Always approachable and flexible in understanding/clarifying our concerns
I have been dealing with this agent for three properties in four years and two rental properties All the members are treated me very well hospitality
he is a very good man .very honest and friendly.good communication skill.i will recomend all my friend about his service .cheers
Highly recommend Kyle as a person and as an Agent. His market knowledge is extensive, he is professional, trustworthy and provides comfort by walking you though the process from start to finish. He is the guy you want by your side through buying/selling a property!
Kyle has assisted us with our first purchase for a new home. From the moment we attended an inspection going through the offer process which was all new for us. Kyle was very helpful along the way recommending local professionals such as conveyancer's, building and pest inspectors. Very open and clear and happy to assist with any questions we had. We would highly recommend to deal with Kyle.
Where do I start. Even though Kyle might be new to the real estate game, don't let that fool you. He knows the area he operates in, does good solid leg work in getting the information about the local area your house is being sold in. Customer service, is the best I've experienced with Kyle, he cares about you, shows genuine interest and will do what is possible to make it a good experience for you. Yes, it's annoying for most but Kyle actually answered his phone a number of times after I called him in the evening after work to get some urgent answers. Finally, he got the job done. If you are looking for a hands on, hard working and customer driven agent, give Kyle a go.
