Mal helped the reviewer sell this property

Mal's market value was in line with other agent's assessment of value.

A couple of things we feel could improve in Mal's professionalism 1. On the day of the open house Mal spoke to us afterwards and mentioned offers of 1.1m and 1.2 being mentioned. However when it came to buyers actually putting in offer the 1.05m was unexpectedly lower than what we had come to think would be the possibility. We would have preferred Mal not given numbers before having it on an offer. 2. On settlement day we preferred to hand over keys immediately. Mal had weekend planned and said he would collect first things Monday. Things then got messy with new owners deciding to come earlier then expected. Mal's request for us to drop keys around to a house was not to the level of professionalism we expected. 3. the $1000 we put down which Mal said would be repaid on after the sale didn't come through and I had to contact him regarding this. No final personal meeting to congratulate us on the sale or thank us for dealing with him was held. This was in complete contrast to the agent we bought our new propery through who visited with a gift the day after moving in. The above comments will hopefully be seen as assisting Mal in understanding the little things can make a difference between good and excellent.