
Matt Lai
In an unpredictable market, things don’t always go to plan. What impressed us most about Matt was his ability to adapt, pivot when necessary and keep moving forward without being fazed by setbacks. Selling can be unsettling for both buyers and sellers, and having an agent who works with the market rather than fears it makes all the difference. Having relocated overseas, communication and trust were particularly important to us. Matt’s follow-ups ahead of open homes, regular check-ins and real-time WhatsApp updates kept us connected and involved throughout the campaign, despite being thousands of kilometres away. His attention to detail and genuine care made a real difference. We initially chose Matt because he had a different energy to the typical sales agent. Personable, approachable and genuinely invested in our circumstances, he brought a level of care and commitment that we really valued. His ability to work alongside James, drawing on the team’s combined experience, gave us the confidence to step back and trust the process. We wouldn’t hesitate to recommend Matt to anyone looking for an agent, not a salesman. Someone who genuinely cares, isn’t fazed by challenges and is committed to getting the job done.


Matt Lai