The diffence with Mervyn and other agents we met with was that he listened to our needs and our circumstances and what what important from our perspective. He then tailored his approach around that and maintained a professional and respectful relationship with all those involved in the sale, rental and buying process.
Merv was always available for any questions I had, no matter how small. He was tentative and wanted the best outcome possible for us. Merv is the best agent I have ever used. His genuine care for his clients is second to none.
Mervyn is the best ever real estate agent, we could not have wished for anything more.
Mervyn did a fantastic job selling my unit. Open and honest, always keep me updated every stage of the process. Achieved a great outcome of the sell. Highly recommend.
I could not have been happier with Melvyn Chen and Wendy Seccombe! Melvyn is so professional in his approach coupled with a sense of efficiency which I found very helpful. He organised so many moving parts so as to make my selling experience so smooth. Wendy is one Pocket Rocket filling in all the details and so approachable. She has a lovely kind but strong personality that as a women I found very comforting. The whole sale went so smoothly thanks to them. Thankyou again.
Mervyn arranged minor trades to complete repairs then coordinated having the unit styled and it made it all so easy for me. The sale mechanism was different with the online bidding, almost like an auction. Very effective. I’ll certainly consider his services whenever needed in Brisbane.
Mervyn and the team were very helpful and made the process very easy. Was very content with the whole experience.
Working with Mervyn was an excellent experience- he was very proactive at managing every aspect of the sale, with excellent communication. Very happy to recommend his services
My partner Sophie and I met Mervyn when deciding to purchase a house in Toowong. As buyers, we immediately felt comfortable with how open and straightforward he was to deal with. We ended up being successful with our offer and worked closely with Mervyn throughout the building and pest process, even though we were no doubt more thorough with the building and pest than most buyers. On one occasion he even took a member of my household to a physio appointment so that I could stay at the property and finish the building and pest. He was very communicative throughout the process and liased well with the seller to get additional information and documentation. After we purchased our house we decided to engage Mervyn to sell our apartment. As sellers we found Mervyn was extremely proactive on helping us get our property ready for sale. He was able to refer us to cleaners, staging and trades all of whom were very easy to deal with, provided value for money and did a great job. We would absolutely work with Mervyn again on either side of the ledger and definitely highly recommend him to friends and family.
Good: 1. Fast and efficient. 2. Accurately understand client's needs 3. Answer phone and respond to message outside business hours Improvement: It would be better if Mervyn could let seller and apply variation notice or clearance certificate when they want to sell
From the day I contacted Mervyn and discussed about selling my property he was very proactive. He has great marketing knowledge, gave me some great tips, even arranged handymen for some minor jobs at the property when I was busy and looked after the work till completion. Mervyn helped me in every aspect of selling the property, gave me a good range of buyers and the prices. I was very happy the way Mervyn handled the sale. It was like hire Mervyn and forget it, he will take care of the rest :-) I would definitely recommend Mervyn.
We wanted to sell our apartment but didn’t live in Brisbane. Mervyn made the process very easy for us from organising and overseeing everything from the cleaning to the repairs. Communication was excellent with regular updates.
