The vendor rated Monica 5 stars - of course they did. They got to dump all their rubbish and walk away without paying a cent for disposal. If I could leave my mess behind after a $1M+ sale, I’d give 5 stars too. However, as the buyer of this mess I’d give her less than a star if I could. We settled through Harcourts Torrensville with Monica as our agent. What followed has been deeply disappointing. Monica forgot our settlement date - she was at her niece’s wedding. We couldn’t access our $1M+ property because a key was missing. A locksmith had to be arranged. When we finally got in, the yard was dangerous and filled with the vendor’s abandoned rubbish - paint tins, tyres, gas cans, timber, broken glass, and furniture well beyond what was agreed, while the gardens were overrun. We’ve had to fence off sections to keep our kids and dog safe. We reached out for help. Monica called the left over junk “goodwill” and suggested we use our council hard waste collection to clean up someone else’s mess from a property we just paid over a million dollars for. Since then? Three days of emails to Monica and the principals. Complete silence. No calls, no visits, no promised settlement gift. Zero accountability once the commission was collected. We’re now dealing with safety hazards and cleanup costs on our own, with no support from the agency that facilitated this sale. This should have been an exciting milestone. Instead, it’s been nothing but disappointment and radio silence when we needed basic help.
Monica's reviews
Monica did a great job of selling my house. I selected Monica as she had maintained contact with me over many years, which indicated she was persistent. There were lots of opens, with regular updates and feedback on who was going through. The campaign was short and directed, with a successful auction to finish.
Monica was such a powerful asset in our sales campaign. Her local knowledge of the area, the real estate market as it currently stands and her historical experience, all combined to make for an incredible package. Her open and honest communication, that was delivered with a calm and efficient manner, made the entire sales process. Monica guided us through every step of the sale and she went above and beyond to manage any complication or question that arose during this time. Her willingness to answer all of our questions and her persistence in finding the right buyer for our property, culminated in an excellent result!
Monica went above and beyond with selling my property. Any question big or small she was there to help along the way. Her knowledge and professionalism meant I was able to trust her throughout the whole process and on Auction day I knew everything would run smoothly. I can’t thank Monica enough for the work she put in to sell my Property and I would recommend her to anyone.
Monica went above and beyond to work with me to ensure that certain conditions were met with the sale of my property and achieved an excellent result. Her follow-up and attention to detail was second to none. Highly recommend to other property sellers.
Monica is easily the best real estate agent that I have ever had the pleasure of dealing with. The entire sale was completely effortless and I was updated on all developments at all times - I didn't have to chase anything up once. The result was much better than expected. I cannot speak more highly of Monica, she is to be commended for her sales efforts, responsiveness, attention to detail and professionalism. Highly recommended.
Personally I was struggling my Uncle died unexpectedly I was overwhelmed by grief he had always been a big part of my world within days of his passing i also lost my eldest brother we were together the executors. From the moment i met Monica i knew she was that person who would support and guide me and she was. There are people you met throughout your life who leave a footprint đź‘Ł I will always remember her. Her experience and knowledge played a key part in a very successful auction
Monica is fantastic to work with, in fact this is the second property she has sold for us. Extremely professional and excellent communication throughout the process. We would have no hesitation recommending Monica to anyone thinking of selling their home.
Monica is worth her weight in gold - would give a 10 star rating if I could! From the initial appraisal through to the sale of our property, Monica truly exceeded our expectations! She has been punctual, organised, professional, passionate and no request has ever been too much trouble, nor any question too silly! Above all, Monica has been kind, compassionate and caring through what can be a very stressful process - her hand holding, reassurance and constant updates have been greatly appreciated! In the end, we have walked away having sold our house for well above expected price, allowing us to pursue our next chapter with our growing family. Mark also deserves credit for this, thanks to his exceptional Auctioneering skills and equally warm, down-to-earth personality! We absolutely wouldn't hesitate in recommending Monica and the team at Harcourts Sheppard to anyone wanting to sell their property and achieve great results in doing so!
Many thanks to Sarah, Mark, Monica and Betina for their fantastic campaign on the recent sale of our house at Largs North, South Australia. Monica Finnis and Sarah Sheppard were exemplary in their professional and efficient manner to which their strategy was communicated to us. Their plan was successfully executed which resulted in the smooth and commendable sale of our home. Thanks again to Monica and the wonderful Harcourts Sheppard Team.
Instead of just going through sales in the area and giving us a price guide, Monica sat down with us and went through the home improvements we had done on our home and what we wanted to achieve out of the sale, what type of inspections we wanted, the entire process was mapped out with our input. We were never under any pressure and the entire process was very relaxed and professional. I would recommend Monica and the team and Harcourts to anyone looking for an agent to sell their home.
