Can't rate Phyllis highly enough. Professional, passionate and willing to go the extra mile. Her communication with us was outstanding. Extremely pleased with her service and would absolutely sell with her again. Thank you Phyllis for working so hard to get us a great outcome.
The team approach of Troy and Phyllis was excellent supported by the team back in the office. Back in July 2019 we approached Troy and Phyllis to assist us in the sale of our property, We signed an agency agreement for a sale in September however shortly after signing the property we were to buy was substantially delayed and we could not proceed. No complaints only encouragement from the team! By mid June 2020 we realised that we would never complete on the property we had under contract and found another. About July 1 we were ready to sell again and the campaign started - we had two open for inspections each week a total of 8 leading to Auction on 8 August. The campaign found 87 groups inspecting a mighty task for the two agents to handle during Covid restrictions. On the day the heavens opened and the Auction had to be conducted inside - not an easy task to manage in tri level townhouse - handled with great sensitivity by the agents - bidders and their support were only allowed in the house at Auction time. Troy undertook the Auction as we waited in a bedroom! Troy has a delightful Auction manner no beating the chest, no hurry to knock it down and we believe he achieved a fair and most acceptable price. Well done the team at Ray Whites Belconnen.
Phyllis from the outset was not pushy but very clear about what the way forward was. She also had to deal with my 92 year old father who is hard of hearing and set in his ways. We were selling our family home of 50 years so was a very emotional time for us all. He also lives in Queensland so meant regular updates from her. She managed all that superbly. At no stage did we or he feel she pushed or did anything other than what we asked. She was also a very effective communicator with great listening skills. Did everything we asked, gently advised where necessary and kept us up to date. 5 stars.
Phyllis consistently gets results. Being a Cook local Herself, we knew she was the right agent to sell our Cook home. Her professionalism and commitment to getting the very best result is so evident in our excellent sale. We were selling our home (not just a house) and that’s what Phyllis understands - it’s the community you live in. Thank you for helping us achieve a dream result.
We both sold our home, and bought, with Phyllis. Through both sales Phyllis was excellent - organised, a great communicator, honest and genuine. She took time to understand our situation and what we needed. The process was seamless and we felt very supported. Cannot recommend Phyllis highly enough.
Phyllis is one of those agents for whom nothing is too much trouble. Her advice is accurate - her price estimate at auction was spot on - and her contacts with trades is an essential source of support it getting things done. Everyone I spoke with trades, former customers and colleagues said she was the best.
Phyllis really impressed us with her attention to detail and work ethic. She also stepped through options and their pros & cons, answered many questions & was generous with her time & availability. In addition, Phyllis was realistic and balanced in trying to do the right thing by us as well as all the interested buyers. We would certainly recommend Phyllis to others.
Phyllis worked hard to get our house sold. Once the contract was signed she was in and out in a matter of minutes. We felt a bit let down that she didnt enjoy the moment with us.
I found Phyllis to be extremely professional in the selling of my home, knowledgeable in all aspects, and positive for me throughout the whole process. I would, and have done, recommend her to other people I know who might put their homes on the market at a later date. She has always been there to take or return my calls and emails. Thanks again Phyllis for a job well done!
Both Phyllis & Kai were excellent to deal with, highly recommended to anyone buying & or selling. In fact the Ray white Canberra/Belconnen Team (ALL) are a spectacular group of personal, many businesses could learn from the “Ray White” way of having such a great work place environment & obviously that reflects from the captain of the ship down. I was told years ago that quote... you are only as good as the people around you, no truer word said. I’m looking forward to my next purchase.
Phyllis was helpful and professional. She went out of her way to be helpful for what can be a stressfull time.
Phyllis was a wonderful support while looking for a property in Cook. She has in-depth knowledge of the market, and was sensitive to my needs and concerns as a buyer, at the same time acknowledging her responsibility to the seller. I am very happy with my experience and won’t hesitate to go to Phyllis if selling or buying in the future.
