Rachael's profile

Rachael's reviews

  4.9  
Rachael has 287 reviewsacross 18 different locations, showing 12.
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Rachael's qualities as told by our client reviews: stress-free process, friendly, supportive, well-prepared, responsive, clear communication, local expert.
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Buyer review
Very professional, friendly and easy to deal with.
over 2 years ago
Very professional, friendly and easy to deal with.

We are shortly due to settle on our next home and Rachael has been very helpful during the entire process. This isn't our first rodeo, and we know the process well having purchased both through agency and also privately before. Rachael has been incredibly fast to respond to any queries we had. We have missed out on several properties recently. Yes the market is insanely competitive right now, but we have had other agents simply not acknowledge our enquiries and even refuse to arrange an inspection for us. Rachael responded to our enquiry and arranged an inspection very quickly.

Seller review
Fantastic service
over 2 years ago
Fantastic service

Rachael made our selling experience effortless.Her knowledge of the real estate market was outstanding.We left her in complete control and we ended up selling our property within a week and for a substantial amount more than we were asking for. We have bought and sold many houses over the years and Rachael would be beyond a doubt one of the best agents we have had the pleasure of dealing with.

Buyer review
Rachael is very efficient, helpful, competent very trustworthy and willing to go the extra mile.
over 2 years ago
Rachael is very efficient, helpful, competent very trustworthy and willing to go the extra mile.

I saw the add on realestate.com for my house at 2am in the morning of Valentine's night (Thursday). I rang Racheal at approx 9.30 Thursday morning. I didn't want to miss out on this home. I put in an offer over the phone. I told her how serious I was. She said OK and to my surprise she got back to me in just half and hour with feedback from the owners. Rachael then set a time for a private viewing on the Saturday morning. Rachael advised I should inspect the home first before any paperwork signed. I thought yes of course. My son and I traveled the 1 hr and 45 mins to Mandurah. We viewed the home and Rachael helped me with my offer. She had all the paperwork ready as I had asked for. She had titled documents of the block and all necessary documents. I had not experienced this level of efficiency before from other Agents. Who I found most male Agents in Mandurah to be lazy, with no property information at hand. They also were very rude and dismissive of me as I am a 67 year old female. They also lied thinking I knew nothing but I am a building consultant and property developer with 30 years' experience. This I must say was the most pleasurable part of dealing with Rachael. She never showed any prejudgments or bias towards me. I signed on the day with a very smooth process. My son and I went down to the coffee shop and Rachael rang 45 mins later to say the offer was accepted. My son and I drove back after about an hour to see the sold sticker on the sign already. I must say I cried with joy. After dealing with 5 other male consultant's from other Agency's I thought I couldn't buy a home. I had to get my son to do all the negotiations and they wouldn't even answer my calls, talk to me at home opens. They would talk to my son and dismiss me, even when we were standing together. I was a cash buyer. Rachael thankyou so much for making everything as enjoyable as it should be.

Seller review
Professional, efficient and knowledgeable
over 2 years ago
Professional, efficient and knowledgeable

Rachael’s integrity and professionalism is without question. She is always available to answer questions and clarify queries. We felt that she really was working for us and achieved a great price. Highly recommend.

Seller review
Amazing Support
over 2 years ago
Amazing Support

Its been a difficult time dealing with my brothers estate. Rachael's amazing support has made it much easier. She has kept in touch constantly which has allowed us to relax and secured a sale very quickly. Thanks very much Rachael. Ray & Denise

Buyer review
Great customer service, listened and responded appropriately
over 2 years ago
Great customer service, listened and responded appropriately

Rachel greeted us as she showed the home open, she listened to our comments and addressed them professionally. What impressed us the most was the follow-up where as some sales people get their sale then forget you whereas Rachel has continued to keep in touch and keep the communication open.

Buyer review
Efficient and informative
over 2 years ago
Efficient and informative

Rachael was very informative sharing information she had on the block of land we are purchasing. Originally the block was under offer and when the sale didn’t go through she let us know straight away and we secured our dream block. As a buyer, Rachael was very efficient responding to our messages almost immediately. It’s always great to find experts that care about what they do and can do it well!

Buyer review
Communication
over 2 years ago
Communication

We recently bought a property off Rachael Shaw , Harcourts through our Buyer agent. Although we did not deal directly with Rachael, she came across as very responsive and knowledgeable agent. Surely, will deal with her again. Recommend using her services.

Seller review
Great communication
over 2 years ago
Great communication

We would recommend Rachael to anyone wishing to sell their home or purchasing a new home she made the experience effortless.

Seller review
Excellent
over 2 years ago
Excellent

Rachel was so professional and supportive. She was very efficient and always available making the process so easy.

Seller review
Very professional and efficient
over 2 years ago
Very professional and efficient

Rachael did great job in selling our house, very effieient and helpful.

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