Ross was professional and polite at all times through the process of buying this property. He kept us updated after the offer was accepted right up until settlement. Would definitely recommend him to anyone buying or selling.
I bought a few properties before with no issue. This was the first time an agent told me that he couldn’t do anything re issues such as broken window glass, toilet leaking, gas water hot system fails, sinking ceiling found on final inspection. The O&A contract did not state “as it is”, it stated “working order”. When it comes to handover, they do not give you an alarm passcode to access the alarm. I spent a lot of money after this purchase to fix the problems. Even though I agreed to pay a bit more than my initial contract price, the other party did not appreciate that. It was one of those purchases you felt like you should never got involved in the first place.
Ross was friendly and approachable. He updated us every step of the process on timely manner. He got expertise and skills in convincing buyer or the seller remaining neutral to both parties. Only, disappointment we have is the final inspection time window which is very little. After the settlement we found bathroom tap, garden tap and cistern leaking. Had we have a bit longer window or at least two inspections prior to settlement, we wouldn't have those problems. Over all, Ross was pleasant to deal with.
Ross was an acquaintance before but having decided to use him for selling our house, we were extremely pleased we did!! He is responsive and on the ball - knows his stuff. OpenNegotiation was new to us but he led us thru the process with ease! Hats 🎩 off Ross. Thrilled with result and onto our new adventure 👏👏👏
We recently purchased a property marketed by Ross. He was friendly, efficient and punctual when it came to appointments and home opens. He had the difficult task of managing our inspection requests and dealing with the tenant to have the home opened but managed all parties in a friendly manner. His market knowledge and wide network of connections is an asset to both sellers and buyers. He is an avid user of Openn negotiation system which makes the purchase a transparent process. He impressed us with the purchase process and as a result we are using his expertise this time to sell a property.
Ross was a professional and friengly agent to deal with. His approach to real estate is very genuine and his approach is honest and upfront. His use of the online bidding sales system gives a tranperancy to the process. I have just bought a house from him and am now selling a property through him and as a buyer and seller I can tell you that he is working towards getting a fair outcome for both sides.
Ross worked really hard for us in a diabolical market. We know he did his hardest to get us best price.
Ross is a very patient agent. He helps me a lot during the time. He solve the problem quickly and kindly. i am appreciate his job.
When commencing the sale process I contacted three agents and asked them each to bring to the interview the same information. Only Ross came prepared with the material I requested. He was relaxed, informative and efficient. Although we had different ideas on some tactics regarding the sale, we respectfully negotiated outcomes which proved crucial to the successful sale of the property. Within seventeen hours - between the first and only 5.30 PM viewing and 1030 AM the following day, Ross not only secured the sale, but also secured a higher price than first offered. The sale process was fast and stress free. During the settlement period, Ross maintained contact and continued to provide relevant and helpful information until conclusion of the sale. And that is not only a job well done but exceptionally well done. Thank you again Ross.
