We selected Sam as our agent because of the service she provided us as a buyer when we were looking to purchase a house. We went to one open for inspection for a property Sam was selling (that was not suitable for us) and Sam kept in regular contact with us for the next 12+ months! I consider myself to be a difficult customer and I am completely happy with the service and results provided by Sam for the following reasons: Developed a "Hapiness Commission Scale" based on the price we wanted for our house Managed communications with our solicitor Provided us with updates after every open for inspection Followed up on everything we requested. I NEVER had to follow up on anything. Provided us with an update every Tuesday afternoon after calling everyone that came through the house during the weekend opens. Called back every time and replied to every email we sent her, which in some cases was heaps! We always felt like we were in control, with Sam providing recommendations and guidance to help us make the right decisions Helped us with tradespeople and stylist to prepare the house for sale and provided them with access to the house while we were on holidays. Kept us calm and focused when we got ourselves worked up and stressed. Was respectful in our home and was considered part of our family during the process. Thank you Sam!

I bought a house from Sam through a before auction opportunity. Throughout the process, Sam was transparent and honest with both the vendor's expectations and the offer process. As a buyer, I felt informed and able to decide how much I wanted to offer throughout the process. Unlike other agents, the process was fair (no, one offer only, highest wins approach), with a great outcome for buyer and vendor. Post purchase, Sam's follow up has been personal and focussed. If I were selling or buying, I'd happily go with Sam.

Sam is highly professional and ethical. She represents the both parties with great consideration and equity. It was a delight to have encountered such an agent.

Sam is very knowledgeable and thorough in her actions. Sam kept us well informed even after sales. We would definitely recommend Sam for real estate needs. Sam it's a pleasure knowing you!

From the moment we met Sam, we knew we had the chosen the right agent to sell our home. Her very friendly, positive and engaging personality immediately set us at ease and reassured us that we had made the right decision to sell our home at this time. We had very little idea of the market worth of our home. Sam's knowledge of the local real estate market was first rate, and she was able to provide us with a home appraisal that surprised us but which turned out to be spot on. Her eye for detail helped us prepare our home for the photographic session and first inspections. And after the inspection, she always came back to us immediately with a report on the level of interest from those who walked through, and kept us informed of those with strongest interest. There were never any surprises. She would contact us well in advance of building inspections, arranged regular meetings with us to update the campaign, and ensured that all of the necessary paperwork was prepared on time. At the end of our marketing program, and prior to auction, she negotiated the sale with super professionalism. We are delighted with the result that Sam achieved for the sale of our home and would not hesitate in recommending her to anyone else wishing to do the same.

We were delighted to find Sam who as an estate agent immediately understood our needs within the market. She came across as professional, approachable , conscientious in addition to being a a fountain of knowledge. Sam is obviously an experienced agent who didn't over fuss us and put us in our comfort zone. Her insights were correct and above all, we trusted her judgement instinctively. We are delighted with our property purchase which would not have been finalised without Sam's ability to go the extra mile. We wouldn't hesitate to recommend her to any of our friends.

I recently chose Sam at Williams Real Estate manage the sale process for my land. She was great. I had spoken to other agents and she was the only one who demonstrated enthusiasm about selling the land and convinced me to go to auction. The right choice. I am very pleased with both the pre and post auction service she provided and would use Sam again for any future property sales.

Sam was just terrific. We had meet Sam at several openings with the first being over 6 months ago. Over that time, she got a good understanding of what we were after - as much as money could buy without compromising on the location! Sam never questioned our brief, always listened to our feedback and kept us informed of properties slightly outside our brief. She had great market knowledge and we always felt that as buyers she had our interests in mind. Sam's communication was by far superior to the majority of her market counterparts. She was transparent, honest and friendly, and we really appreciated her professional approach.

Sam Wilson have great understanding of the market, she is simple and honest. It is great pleasure dealing with Sam.

Sam was communicated well with us through the buying process providing information we requested promptly - a refreshing change from experiences with other agents. After sale Sam also continued to keep in touch which is a nice feature. Thx Sam.

We selected Michael & Sam due to their experience and in-depth market knowledge of the Williamstown property market, not to mention their extremely solid reputation as a highly regarded and trusted real estate agency in Williamstown and surrounding areas. They did not disappoint! Right from the very start, Michael provided a realistic and accurate assessment of our property and continually provided the platform for open two way discussions to develop a marketing plan, campaign plan and feedback throughout the campaign. We were also provided with an accurate and realistic valuation of our property and honest feedback by Michael during which he identified areas where we could improve our property in preparation for the 4 week campaign pre-auction, which we took on board (he was spot on in every way ... and it paid off). Throughout the campaign both Michael and Sam were tireless in their communication with us, for which we were both impressed and very grateful. We would not hesitate to use their services again, in fact we have made the decision that when we sell our next property we will not interview 3 agents to make a selection (as we did with this sale), we will immediately secure Michael along with Sam to manage the process. It is refreshing to deal with such a professional, well-run and managed company as Williams - well done to particularly Michael and Sam but to the whole support team. They are a well-oiled machine and it all comes together and works very well. Well done guys, and our deepest thanks and appreciation to you all in assisting us to achieve the amazing outcome we did on auction day. Thank you! Sue & Pieter Van Broekhoven

Sam showed extreme Profressionalism and her caring nature helped me threw the day.