Susannah made all the difference to us purchasing this property. We had been looking to buy an investment property for years and every time we ended up baulking. I really believe it was Susannah's openness, honesty and genuine helpfulness that helped us across the line to be the successful bidders. During the settlement period Susannah went out of her way to help in every way - actually she went over and above to help us, when she had no obligation to do so at all. It was a perfect experience.

Our experience with Susannah was smooth, positive & realistic. We sold at a difficult time in the market and Susannah's innate understanding and feel for buyer behaviour proved to be very accurate and impressive! She managed the whole process very efficiently and competently with a sanguine disposition that made her a pleasure to deal with. We wouldn't hesitate to engage her again.

I had just been through a rather awful experience attempting to purchase an apartment with another agent who was playing interested buyers against each other, and when I ended up liaising with Sam and Susannah (The Agency) for the property I eventually bought, I found them to be refreshingly straight forward and no nonsense. They both came back to me quickly with clear next steps and go/no go discussion outcomes and were happy to make themselves available with any questions I had. They facilitated the discussions with the vendor quickly and we were able to come to an agreement in a very short period of time. I ended up finding my property and finalising the purchase within 5 business days which was a great outcome.

Selling your home is at best, a very daunting and trying experience, especially in a falling market! You have to choose very carefully whom you entrust this responsibility to. Susannah and Sam had unfailing positivity, enthusiasm, humour, commitment and practical advise throughout the journey. Their knowledge of the market was well researched and thorough, not only in relation to our price range but as a comparison with other homes on the market. Their verbal communication was immediate, positive and reassuring and their online communication was well collated and thorough. I would have no hesitation in recommending Susannah and Sam to manage the sale of your home.

Susannah is an experienced agent who is also warm and friendly and assisted me along the way throughout the whole process.

Totally professional, helpful and accommodating. Wonderful knowledge of market relevant to the suburb concerned. Ready to provide any detail relevant to the property on sale. Highly recommend.

Susannah did everything she said she would and sold the property quickly and at a price we were more than happy with. She had the property looking absolutely stunning so there was no doubt why it sold effortlessly.

I recently purchased a property through The Agency Eastern Suburbs and we were very well looked after by Susannah and Sam. We found both of them to be super honest (which is refreshing!!)they were also extremely well informed about the property and guided us through a very quick and smooth sale! We saw the property on the Saturday and had exchanged by the following Thursday morning, which is pretty amazing! They were in contact with us daily guiding us through the process and constantly updating us. I would highly recommend them both and I would definitely use them to sell my next property!

Having used Susannah to buy and sell previously, when we decided to list our Queens Park house we had no hesitation in appointing Susannah & Sam to act on our behalf. Susannah & Sam are extremely professional and always act with integrity. We would highly recommend Susannah & Sam!

We bought an apartment through Susannah and Sam from The Agency and both were very pleasant agents to deal with, always open to go the extra mile to make additional inspections happen, even after hours. Susannah was able to promply answer any question we could probably throw at her about the apartment and the local area, we felt she came extremely well prepared to the inspection times. Getting in touch was very easy at all times per phone and email and we received a prompt call back if we called at an unsuitable time. Susannah and Sam certainly take the stress out of the daunting task of buying a property.

We found Susannah to be very helpful in our negotiations to purchase the property. She was professional, knowledgable and available to answer any questions we may have had. Susannah was instrumental in getting the deal done, and it was a pleasure doing business with her.

I am impressed with Susannah and Sam’s style and approach to selling my investment property at a less-than-peak selling season in Sydney. Every step was handled with grace, superior professionalism,meeting all required deadlines and expectations. I would work with them again for any of my property needs.